As an Allocation Assistant, you’ll be the welcoming first point of contact for students and visitors, supporting the full application and room allocation process. This is an exciting opportunity to work in a busy, service-driven environment where no two days are the same - especially during the summer allocation peak.
Client Details


Our client is a well-established and highly regarded educational institution based in London. Known for delivering an exceptional student experience, they provide high-quality residential and support services to a diverse and international student community. You’ll be joining a friendly, collaborative team that plays a key role in helping students feel welcome, supported and settled.


Description
Key Responsibilities:
*Provide a friendly and efficient front-of-house service for visitors, callers and students.
*Support the full student application, allocation and waiting list process.
*Assist with contract transfers, reapplications and room moves throughout the year.
*Manage enquiries via phone, email, post and in person in line with service standards.
*Maintain accurate records using systems such as StarRez and SharePoint.
*Deliver reception cover as required.
*Work calmly and professionally during peak periods with high enquiry volumes.
*Maintain awareness of wider Housing Services activities to resolve and triage enquiries.
*Follow and promote all organisational policies, including Dignity at Work and Equal Opportunities.
*Support general administrative duties as needed by management.
Profile
Person Specification:
Essential:
*Strong communication and customer service skills
*Ability to stay calm and organised under pressure
*High attention to detail and accurate data entry skills
*Confident using IT systems (e.g., databases, spreadsheets, email)
*Professional, patient and culturally aware when dealing with diverse audiences
*Flexible approach to working hours during peak demand
Desirable:
*Experience in a customer-facing administrative role
*Familiarity with student accommodation or similar environments
*Prior use of StarRez (not essential)


Job Offer


*Opportunity to gain university sector experience
*Supportive team environment with full training provided
*Varied and people-focused work
*Excellent role to develop customer service and administrative skills
*Central London location