Property Repairs Administrator
Rochester
Up to £26,000
Would you like to join Hyde as an Administrator in our Property Services Team?
As an Administrator at Hyde, you will provide proactive and flexible administrative support across our Property Services function, ensuring excellent customer service. You will manage customer enquiries related to property service works orders, act as an escalation contact for customers facing property repair issues, and collaborate with internal teams, contractors, and suppliers to resolve queries efficiently.
Responsibilities
*Provide administrative support to the Property Services Team across a full range of service areas.
*Manage customer enquiries and act as an escalation point for repair issues.
*Collaborate with internal teams, contractors, and suppliers to investigate complaints and implement corrective actions.
*Maintain accurate and comprehensive records of all customer interactions.
*Complete call backs to gather customer feedback and record data for service improvement.
*Manage and maintain multiple mailboxes and diaries for Hyde resources.
*Contribute ideas to improve customer service and enhance overall customer experience.
*Build and maintain constructive working relationships with external suppliers to deliver seamless, customer-focused service.
Skills and Experience Required
*Strong organisational and administrative skills.
*Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
*Excellent verbal and written communication skills.
*Ability to work collaboratively in a team and independently when required.
*Great customer service skills and a proactive approach to problem-solving.
Benefits
*A fantastic pension scheme
*Life assurance
*Generous holiday entitlement
*Award-winning flexible benefits package
*Volunteering days
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes for over 100,000 customers. Our ethos is simple – by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.