Customer Care Manager - Ecommerce
other jobs Seymour John
Added before 6 Days
- Wales,Powys
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
Customer Care Manager – Ecommerce
£35,000 – £40,000
Are you a customer-obsessed leader who thrives in a fast-paced ecommerce environment? We’re looking for a driven and commercially minded Customer Care Manager to lead and elevate a high-performing support team, delivering an outstanding experience across every customer touchpoint.
This is a hands-on leadership role where you’ll combine strategy with day-to-day team management—perfect for someone who enjoys making a real impact and driving continuous improvement.
The Role
You’ll take ownership of the customer care function, ensuring every interaction reflects a first-class service standard. From leading the team to improving processes and handling escalations, you’ll be at the heart of delivering exceptional customer experiences.
Key Responsibilities
*Lead, coach and develop a Customer Care team to deliver best-in-class service
*Create a high-performance culture with strong ownership and accountability
*Improve communication across email, phone, and live chat channels while meeting SLA targets
*Take ownership of complex customer escalations and resolve issues effectively
*Manage and grow online reviews across platforms like Trustpilot, Google and Amazon
*Identify and implement improvements, including automation and AI-driven efficiencies
*Collaborate with internal teams (e.g. buying) and external partners (e.g. couriers)
*Plan rotas and resource allocation during peak trading periods
What We’re Looking For
*Proven experience in a customer care or customer service leadership role
*Strong communication skills with the ability to influence and build relationships
*Highly organised, with experience working in fast-moving environments
*Proactive mindset with a passion for continuous improvement
*A hands-on leader who isn’t afraid to challenge the status quo
What’s on Offer
*Salary of £35,000 – £40,000
*Full-time, Monday to Friday (on-site, 5 days per week)
*Clear progression opportunities within a growing business
*Ongoing training and development
*Staff discount after probation
If you’re ready to take ownership of a customer function and drive meaningful change, this is a fantastic opportunity to step into a role where your ideas and leadership will truly make a difference.
Apply now, or for more information please contact Lydia Johnson at Seymour John.
£35,000 – £40,000
Are you a customer-obsessed leader who thrives in a fast-paced ecommerce environment? We’re looking for a driven and commercially minded Customer Care Manager to lead and elevate a high-performing support team, delivering an outstanding experience across every customer touchpoint.
This is a hands-on leadership role where you’ll combine strategy with day-to-day team management—perfect for someone who enjoys making a real impact and driving continuous improvement.
The Role
You’ll take ownership of the customer care function, ensuring every interaction reflects a first-class service standard. From leading the team to improving processes and handling escalations, you’ll be at the heart of delivering exceptional customer experiences.
Key Responsibilities
*Lead, coach and develop a Customer Care team to deliver best-in-class service
*Create a high-performance culture with strong ownership and accountability
*Improve communication across email, phone, and live chat channels while meeting SLA targets
*Take ownership of complex customer escalations and resolve issues effectively
*Manage and grow online reviews across platforms like Trustpilot, Google and Amazon
*Identify and implement improvements, including automation and AI-driven efficiencies
*Collaborate with internal teams (e.g. buying) and external partners (e.g. couriers)
*Plan rotas and resource allocation during peak trading periods
What We’re Looking For
*Proven experience in a customer care or customer service leadership role
*Strong communication skills with the ability to influence and build relationships
*Highly organised, with experience working in fast-moving environments
*Proactive mindset with a passion for continuous improvement
*A hands-on leader who isn’t afraid to challenge the status quo
What’s on Offer
*Salary of £35,000 – £40,000
*Full-time, Monday to Friday (on-site, 5 days per week)
*Clear progression opportunities within a growing business
*Ongoing training and development
*Staff discount after probation
If you’re ready to take ownership of a customer function and drive meaningful change, this is a fantastic opportunity to step into a role where your ideas and leadership will truly make a difference.
Apply now, or for more information please contact Lydia Johnson at Seymour John.
Job number 3592821
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Seymour John
Company size: 20–49 employees
Industry: Recruitment Consultancy
We are an integrated, specialist recruitment and strategic HR consultancy. As such, we empower people to succeed. Experts in recruitment for the busi...