Repairs DLO Manager
London / Hybrid
Exclusive opportunity via Goodman Masson
A leading London-based housing provider is seeking an experienced and driven Repairs DLO Manager to lead and transform its responsive repairs service. This is a pivotal leadership role, offering the opportunity to make a tangible impact on service delivery and resident satisfaction at a time of continued improvement and investment.
Following a recent regulatory review, the organisation is focused on accelerating performance, strengthening service standards, and embedding a culture of accountability and excellence across its repairs function.
The OpportunityThis role will take ownership of a high-performing Direct Labour Organisation (DLO), ensuring the effective delivery of responsive repairs and maintenance services. You will play a key role in driving service improvement, managing operational performance, and ensuring value for money across programmes.
Key responsibilities include:
*Leading and motivating multi-disciplinary teams, setting clear targets and driving high performance
*Identifying and mitigating budget risks, while maintaining strong commercial oversight
*Implementing service improvement plans to enhance quality, efficiency, and resident outcomes
*Managing high-value responsive repairs programmes, ensuring both service quality and financial control
*Driving cultural and operational change across trade-based teams to improve engagement and productivity
*Ensuring compliance with all relevant legislation and regulatory standards
About YouWe are looking for a confident and capable leader with a strong track record in repairs and maintenance within social housing or a similar environment.
You will bring:
*Proven experience leading technical and operational teams within a DLO or contractor environment
*Strong knowledge of responsive repairs, including commercial and performance management
*Experience managing Mechanical & Electrical programmes and delivering successful outcomes
*A track record of delivering service transformation and continuous improvement initiatives
*Sound understanding of housing regulations and landlord compliance responsibilities
*A proactive, solutions-focused approach with a passion for delivering excellent services
Why Apply?*Opportunity to shape and lead a critical frontline service
*A forward-thinking organisation committed to continuous improvement
*Strong focus on resident outcomes and service excellence
*Flexible working arrangements and a supportive working culture
*Competitive package including generous annual leave, pension, and wider benefits
If you’re interested in learning more, please get in touch with