Customer Service Repairs Administrator (Safer Homes Officer)
Chichester (Hybrid - 2 days a week in the office)
£27,000 to £29,000
Hyde is looking for a Safer Homes Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.
As a Safer Homes Officer at Hyde, you will play a key role in ensuring the efficient operation of our Safer Homes programmes. You will manage and analyse critical data, support compliance processes, and work closely with internal and external stakeholders to ensure safety, accuracy, and timely delivery of services.
Key Duties
*Manage Safer Homes databases, ensuring data is accurate, up-to-date, and compliant with statutory, regulatory, and policy requirements.

*Produce and analyse reports and dashboards to support programme performance, compliance monitoring, and decision-making.

*Lead the management of no-access and referral cases, liaising with customers, contractors, and agencies to resolve issues effectively.

*Monitor compliance with statutory, regulatory, and contractual obligations, raising and resolving issues in line with internal policies.

*Provide administrative and operational support to the Safer Homes team, including processing certification, raising works orders, and supporting service delivery.

Why Join Hyde?
Hyde is part of the Hyde group, one of the UK’s leading housing providers, managing and owning around 120,000 homes nationwide. We’re committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.
As a Safer Homes Officer we’re seeking someone who can bring:
*Proven experience in data management, analysis, and reporting, ideally within housing, property services, or compliance environments

*Strong organisational, problem-solving, and communication skills

*A proactive mindset and passion for supporting safer homes and community wellbeing

*The ability to manage data accurately, escalate and resolve issues, and engage effectively with multiple stakeholders

The Benefits of Joining Hyde
*Excellent pension scheme

*Generous holiday allowance

*Life assurance

*Award-winning flexible benefits platform

*Support for learning and career development

*Hybrid working options available

Diversity, Inclusion & Accessibility
Equity, diversity and inclusion are central to life at Hyde. We’re committed to creating a truly inclusive workplace where everyone feels respected, valued and able to be themselves. Our aim is to have a workforce that reflects the diversity of the customers and communities we serve. By fostering an environment where all voices are heard and valued, we can better understand the needs of our communities and deliver services that are fair, accessible and impactful.
As a Disability Confident Employer, we’re committed to providing reasonable adjustments throughout the recruitment process and beyond.
We reserve the right to close this advert early if a suitable candidate is identified.