Customer Experience Manager
other jobs Reed
Added before 6 hours
- England,West Midlands,Coventry
- Full Time, Temporary
- £25 - £29 per hour, inc benefits
Job Description:
Customer Excellence Manager
Salary: TBC c£50k
Contract Type: Temporary - 7th April to 29 June 2026
Location: Coventry CV3, Binley
Reed are representing a public service organisation. Are client are looking for temporary Customer Excellence Manager to cover while they onboard a permanent Customer Excellence Manager
About the role
- Lead and support a team focused on improving customer experience.
- Make sure customers’ needs and feedback are listened to and used to improve services.
- Work with different teams to improve customer journeys and solve problems.
- Help create better, more accessible ways for customers to contact the organisation.
- Support change projects and make sure updates to services are clear, safe and well-managed.
- Build good relationships with teams, partners and customers.
About you
- Experience leading a team.
- Strong communication skills and confidence working with senior stakeholders.
- Experience improving customer experience or continuous improvement.
- Understanding of improvement tools such as Lean, Six Sigma or PDCA.
- Able to work with different teams and manage projects from start to finish.
- Able to travel between offices when needed.
Desirable skills
- Experience working with customers in social housing or similar services.
- Experience completing improvement projects on time and showing clear results.
- Able to interpret and present information in simple, clear ways.
- Strategic thinking.
Apply today and a Reed representative will guide you through the next steps of your application if you match the criteria above.
Salary: TBC c£50k
Contract Type: Temporary - 7th April to 29 June 2026
Location: Coventry CV3, Binley
Reed are representing a public service organisation. Are client are looking for temporary Customer Excellence Manager to cover while they onboard a permanent Customer Excellence Manager
About the role
- Lead and support a team focused on improving customer experience.
- Make sure customers’ needs and feedback are listened to and used to improve services.
- Work with different teams to improve customer journeys and solve problems.
- Help create better, more accessible ways for customers to contact the organisation.
- Support change projects and make sure updates to services are clear, safe and well-managed.
- Build good relationships with teams, partners and customers.
About you
- Experience leading a team.
- Strong communication skills and confidence working with senior stakeholders.
- Experience improving customer experience or continuous improvement.
- Understanding of improvement tools such as Lean, Six Sigma or PDCA.
- Able to work with different teams and manage projects from start to finish.
- Able to travel between offices when needed.
Desirable skills
- Experience working with customers in social housing or similar services.
- Experience completing improvement projects on time and showing clear results.
- Able to interpret and present information in simple, clear ways.
- Strategic thinking.
Apply today and a Reed representative will guide you through the next steps of your application if you match the criteria above.
Job number 3593444
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