We’re delighted to be supporting a well-established UK manufacturer that supplies bespoke, built to order products to a diverse range of industries, including chemical processing, water treatment, environmental services, and general manufacturing.
Our client is widely respected for producing custom built technical solutions that meet complex customer requirements, backed by a long standing and loyal customer base.
They pride themselves on outstanding customer service, fast response times, and a consultative, relationship led sales approach. This is a fantastic opportunity to join a stable, reputable business where quality and customer care genuinely come first.
Role Overview
We’re recruiting for an industrial technical field sales representative to join their growing commercial team.
This is an inbound-only role — no cold calling, no outbound prospecting.
This position is a field sales role where you will be expected to visit customer sites and take full ownership over the sales aspect; using your technical knowledge, you will underpin your clients’ needs and tailor your strategies accordingly. These visits are designed to strengthen relationships, understand customer requirements in more detail, and support larger or more technical enquiries.
You’ll also handle incoming enquiries from existing customers and new prospects, follow up on live opportunities, and guide customers through the sales process. All products are bespoke and built to order, so every enquiry is different, making the role varied and engaging.
Full training is provided, and the company actively supports professional development through optional external courses.
Key Responsibilities
*Manage inbound sales enquiries from new and existing customers.
*Build and maintain strong relationships with an established client base.
*Support repeat business by providing accurate, timely information.
*Identify opportunities to grow accounts through cross selling and up selling.
*Deliver high levels of customer service and proactive follow up communication.
*Attend customer meetings or site visits to strengthen relationships and better understand requirements.
*Learn detailed product information through structured internal training (no prior knowledge needed).
*Understand customer needs and match them to suitable solutions.
*Collaborate with internal teams to ensure customers receive the correct information and bespoke solutions.
*Track and manage all open enquiries, quotations, and follow ups.
*Support smooth order handovers to internal teams once confirmed.
*Maintain accurate records and updates throughout the entire sales process.
Skills & Experience Required
Essential
*Previous sales experience (telephone, internal, B2B, or similar).
*Confidence handling inbound enquiries and building rapport quickly.
*Strong communication and customer service skills.
*Ability to manage multiple enquiries and quotations simultaneously.
*Experience working in a field sales position with regular F2F or Teams meetings to grow client accounts.
Desirable
*Experience in field sales, site visits, or other client facing roles.
*Background in selling bespoke or configurable products.
*Ability to match customer needs to suitable technical solutions.
Salary & Benefits
*Competitive salary
*Profit share bonus scheme
*Company car provided fully
*Full training provided by the Sales Manager
*Optional external development and training courses
*Pension scheme
*Generous holiday allowance