Logistics Coordinator
Farnham
£25,000 - £28,000


We’re looking for a proactive Logistics Coordinator to join a fast paced, collaborative team. At its heart, this role is about creating seamless delivery experiences, making sure every order arrives on time, every detail is spot on, and every customer feels informed and valued.
You’ll be the vital link between the workshop, warehouse, drivers, and customer service teams keeping everything moving efficiently and stepping in to resolve challenges before they become problems.
You’ll be part of a supportive, team focused environment where your work genuinely makes a difference. Every delivery you coordinate contributes to a smooth operation and a happy customer


Main responsibilities:
Plan and optimise delivery routes using our Stream system, based on workshop schedules
Coordinate customer deliveries, balancing efficiency with great service
Handle delivery rescheduling requests smoothly and professionally
Proactively review held orders and reconnect with customers to arrange delivery
Double-check next-day deliveries for accuracy across addresses, contacts, and order details
Monitor and adjust delivery routes and time slots, keeping customers informed of any changes
Manage the Deliveries inbox—ensuring all queries are handled promptly and professionally
Be the friendly voice on the phone, supporting customers with delivery enquiries


Skills:
Confident with systems and the ability to pick up new tools and software quickly
A clear communicator with great attention to detail
Highly motivated, with a "get it right first time" mindset
A natural problem solver who stays calm under pressure
Strong organisational and time management skills
Comfortable working in a structured, process-driven environment
Practical, proactive, and full of common sense


A driving license and access to a vehicle is preferred due to office location.