We are currently seeking a proactive and customer-focused Membership Customer Services Administrator to join a busy team on a temporary to potential permanent basis.
This role offers an excellent opportunity to gain valuable experience within a fast-paced environment dealing with a variety of customers on a daily basis.
The Role
You will play a key role in managing membership renewals, ensuring customers are contacted and supported through the renewal process. This role will be based in Canary Wharf with a hybrid full time working pattern.
Key responsibilities include:
*Reaching out to members via phone and email to encourage renewals
*Managing membership accounts
*Providing a high level of customer service at all times
*Accurately updating internal systems and records
*Working efficiently to meet targets in a busy environment
About You
We’re looking for someone who thrives in a fast-paced, customer-focused role and enjoys engaging with people.
You will ideally have:
*Previous experience in a customer service or administrative role
*Strong phone-based experience and confidence speaking with customers
*Excellent communication skills and a friendly, approachable manner
*The ability to work under pressure and manage a high workload
*A positive, "can-do" attitude and strong attention to detail
Desirable:
*Experience working with memberships or renewals
Important:
*You must be comfortable working with IT systems that may not be fully streamlined
If this role sounds of firm interest to you and you wish to be considered for it please submit to us today a copy of your most up to date CV along with your contact details.