Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits
Step into a luxury hotel environment with outstanding perks and career development
We’re recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards.
Why apply / What’s in it for you?
*A competitive salary of £29,000 + service charge
*Access to medical, life insurance and pension benefits
*Complimentary overnight stays with breakfast after 6 months
*50% discount on food and beverage across the group
*Seasonal parties and social events
*Complimentary meals whilst on duty
*Complimentary uniform laundry
*Season ticket and cycle loan schemes
*Complimentary internet for personal use
*Long service awards
*Online discounts with over 1000 outlets
Key Responsibilities:
As Guest Service Supervisor, you’ll play a key role in delivering seamless front-of-house operations:
*Supervise the team and support with day-to-day operational challenges
*Ensure smooth lobby operations with consistent staffing and coverage
*Maintain high presentation standards across guest areas and front desk
*Handle guest queries, complaints, and room moves promptly and professionally
*Coordinate arrivals and departures, keeping guests informed at all times
*Liaise with departments to deliver exceptional customer experiences
*Support financial processes including posting charges and managing petty cash
*Lead shift handovers and maintain clear communication across teams
*Assist with training, development, and performance management of team members
What we’re looking for:
We’re keen to speak with candidates who bring a passion for service and leadership:
*Previous experience in a hotel front office or reception supervisory role
*Strong focus on delivering exceptional customer service
*Confident communicator with excellent organisational skills
*Ability to lead, motivate, and support a team
*High attention to detail and professional presentation
*Flexibility to work shifts including weekends
If you’re looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step.
Job Number 935589/INDFOH
Location Ascot
Role Guest Service Supervisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.