Your Company:
A purpose-led organisation committed to sustaining communities by supporting the millions of people and small businesses that rely on cash every day is seeking a Regional Manager to oversee Banking Hubs across South Wales and South West of England.
The organisation brings colleagues together through a shared mission, focused on delivering meaningful outcomes for the communities it serves while fostering a collaborative, inclusive, and positive culture. Every role contributes to ensuring continued access to essential banking and cash services, leaving a lasting impact on local communities.


Your Role and Responsibilities:
While in this position your duties may include but are not limited to:
*Developing and delivering effective stakeholder engagement approaches using appropriate channels
*Building trusted relationships with local communities, councils, and key stakeholders
*Planning and coordinating engagement activities and events to raise awareness and build trust
*Acting as a regional ambassador, ensuring Banking Hubs reflect local community needs
*Overseeing Banking Hub operations to ensure alignment with the target operating model
*Building strong collaborative relationships with supply chain partners to ensure effective and efficient network performance
*Using findings from network inspections to identify local and thematic issues, driving continuous improvement and sharing best practice
*Working with internal subject matter experts to ensure ongoing compliance with health and safety, legal, regulatory, and contractual requirements
*Supporting the management of incidents and complaints within the region
*Engaging with Banking Hub Operators, Customer Liaison teams, and Community Bankers to gather insight into customer experience and areas for improvement
*Engaging directly with customers to understand service effectiveness
*Driving continuous improvements to customer service, with a focus on maintaining a market-leading Net Promoter Score (NPS)
*Analysing relevant data sources to generate actionable insights
*Collaborating with internal stakeholders to identify trends, inform action plans, and share best practice
*Staying up to date with regulatory, industry, and market developments

What You Will Need To Apply:
*Proven experience in regional or operational management
*Working knowledge of bank branch or retail management (desirable)
*Excellent written and verbal communication skills, with the ability to build and maintain strong stakeholder relationships
*Confidence engaging with customers, Banking Hub staff, and senior external stakeholders
*Strong attention to detail and excellent organisational skills
*Ability to remain calm under pressure and manage competing priorities
*A proactive, self-starting approach with strong problem-solving capability
*A positive, flexible mindset and comfort working in a fast-changing environment
*A valid UK driving licence and access to a personal vehicle for business use (mileage reimbursed; business-use insurance required)
*Ability to work remotely / from home
*Must live within close proximity to the network area, with regular regional travel (2–3 days per week)

What You Will Get In Return:
This role is ideal for an experienced operational leader who enjoys combining community engagement with regional oversight, driving service quality and ensuring effective access to essential banking and cash services.
In return, the organisation offers competitive salary, with offers reflecting experience and capability, alongside the opportunity to work within a purpose-driven organisation where your work delivers tangible benefits to communities and offers the chance to build a meaningful and lasting legacy.

To investigate this role further, please do not hesitate to contact:

Phoebe Jones - Recruitment Partner

M:
E: