Call Centre Operative
other jobs FPMR Ltd
Added before 6 Days
- England,East of England,Hertfordshire
- Full Time, Permanent
- £25,000 per annum
Job Description:
Job Title: Call Centre Operative
Location: Hertford (Fully Office Based)
Salary: £25,000 + 5% Bonus
Hours: Monday to Friday, 9:00am-5:00pm (37.5 hours)
Start Date: ASAP
The OpportunityWe are recruiting a reliable and professional Call Centre Operative to join an established and growing call centre team supporting a law firm.
This is a fast-paced and varied role, ideal for someone confident on the phone, highly organised, and comfortable working in a regulated environment. You’ll play a key role in progressing cases efficiently while ensuring compliance with Data Protection legislation, SRA regulations and the Pre-Action Protocol for Debt Claims.
The RoleYou will be the first point of contact for a wide range of third parties including clients, solicitors, debtors/defendants, mortgage lenders and courts. The role requires a professional and tactful approach, particularly when handling sensitive financial discussions.
Working as part of a team of 6-8, you will manage your own caseload, meet daily call and diary targets, and ensure all actions are completed accurately and within agreed service levels.
Key Responsibilities*Managing an individual caseload of active matters
*Answering all inbound calls
*Making outbound calls to debtors/defendants, solicitors, clients, courts and mortgage lenders
*Meeting daily individual and team targets (call times, diaries, dropped calls)
*Entering new instructions accurately onto internal systems
*Calculating and understanding client instructions and statements of account
*Obtaining and interpreting Land Registry documents (titles, leases and transfers)
*Responding to written and email enquiries
*Identifying valid legal disputes and escalating complaints where appropriate
*Negotiating and agreeing payment plans
*Taking card payments and allocating cheque payments
*Using client databases to obtain statements, demands and invoices
*Following set processes and internal guidelines
*Maintaining accurate team diaries and working within SLAs
The PersonEssential:
*Previous call centre, customer service or phone-based experience
*Strong verbal and written communication skills
*Good numerical ability and attention to detail
*Confident using computer systems and databases
*Professional and tactful approach to sensitive conversations
*Resilient, organised and able to thrive in a fast-paced environment
Desirable:
*Experience within property, legal, debt recovery or another regulated environment
*Familiarity with arrears recovery, payment plans or dispute handling
The Package*Salary of £25,000 per annum
*5% performance-related bonus
*Monday to Friday working hours (9am-5pm)
*Fully office-based role in Hertford
*Stable team environment with structured processes
Location: Hertford (Fully Office Based)
Salary: £25,000 + 5% Bonus
Hours: Monday to Friday, 9:00am-5:00pm (37.5 hours)
Start Date: ASAP
The OpportunityWe are recruiting a reliable and professional Call Centre Operative to join an established and growing call centre team supporting a law firm.
This is a fast-paced and varied role, ideal for someone confident on the phone, highly organised, and comfortable working in a regulated environment. You’ll play a key role in progressing cases efficiently while ensuring compliance with Data Protection legislation, SRA regulations and the Pre-Action Protocol for Debt Claims.
The RoleYou will be the first point of contact for a wide range of third parties including clients, solicitors, debtors/defendants, mortgage lenders and courts. The role requires a professional and tactful approach, particularly when handling sensitive financial discussions.
Working as part of a team of 6-8, you will manage your own caseload, meet daily call and diary targets, and ensure all actions are completed accurately and within agreed service levels.
Key Responsibilities*Managing an individual caseload of active matters
*Answering all inbound calls
*Making outbound calls to debtors/defendants, solicitors, clients, courts and mortgage lenders
*Meeting daily individual and team targets (call times, diaries, dropped calls)
*Entering new instructions accurately onto internal systems
*Calculating and understanding client instructions and statements of account
*Obtaining and interpreting Land Registry documents (titles, leases and transfers)
*Responding to written and email enquiries
*Identifying valid legal disputes and escalating complaints where appropriate
*Negotiating and agreeing payment plans
*Taking card payments and allocating cheque payments
*Using client databases to obtain statements, demands and invoices
*Following set processes and internal guidelines
*Maintaining accurate team diaries and working within SLAs
The PersonEssential:
*Previous call centre, customer service or phone-based experience
*Strong verbal and written communication skills
*Good numerical ability and attention to detail
*Confident using computer systems and databases
*Professional and tactful approach to sensitive conversations
*Resilient, organised and able to thrive in a fast-paced environment
Desirable:
*Experience within property, legal, debt recovery or another regulated environment
*Familiarity with arrears recovery, payment plans or dispute handling
The Package*Salary of £25,000 per annum
*5% performance-related bonus
*Monday to Friday working hours (9am-5pm)
*Fully office-based role in Hertford
*Stable team environment with structured processes
Job number 3594651
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Company Details:
FPMR Ltd
PMR are a team of specialist property consultants who take the time to understand your specific needs and who have a thorough in-depth knowledge of th...