Are you an experienced Financial Services professional looking to step into a broader operational leadership role? Or perhaps you’re a paraplanner ready to transition into the operational and management side of a growing firm. This is a rare opportunity to join a highly reputable Chartered Independent Financial Practice based in London.
My client is a boutique, forward-thinking firm known for its high standards, collaborative culture, and commitment to staff development. They are now seeking an Operations/Practice Manager to oversee the day-to-day running of the business and support the continued growth of the team.


The Opportunity
This is a hands-on, varied role where you’ll work closely with senior leadership and manage the day-to-day operations of a successful business. You’ll be involved in everything from people management and compliance oversight to operational processes, MI reporting, and client service coordination.
It’s ideal for someone who thrives in a structured environment, enjoys improving systems, and has a natural ability to bring people together. Candidates with paraplanning experience who want to move into operations and management are strongly encouraged to apply.


Key Responsibilities
Management & Leadership
*Chairing weekly back-office meetings
*Leading recruitment activity
*Overseeing onboarding, probation reviews, and staff registrations with providers
*Supporting payroll and ensuring pension auto-enrolment compliance
*Organising investment committee and quarterly board meetings, including agendas and minutes
*Producing MI and KPI reports for advisers
Compliance Oversight
*Working with external compliance consultants to stay ahead of regulatory changes
*Updating client agreements, suitability templates, and internal documents
*Preparing for annual compliance audits and quarterly file checks
*Managing CPD tracking and AML checks for all clients
*Handling FCA-related duties and PI insurance renewals
Accounting & Revenue
*Reconciling fees and invoices
*Monitoring incoming payments and managing introducer splits
Client Services & Office Operations
*Acting as first point of contact for incoming calls
*Managing provider updates, newsletters, data entry, and office supplies
*Coordinating meeting rooms, IT issues, scanning, post, and general office support
About You
You’ll be a great fit if you bring:
*Experience in Financial Services (essential)
*Degree-level education or relevant qualifications
*Strong attention to detail and excellent written communication
*A professional and engaging telephone manner
*Advanced Word/Excel skills and confidence learning new systems
*A methodical, organised approach with strong time-management
*A positive, proactive attitude
*Level 4 qualified advantageous
This role suits someone who enjoys variety, responsibility, and being at the heart of a well-run financial planning practice.


Interested?
If you’d like to discuss the role in more detail or explore whether it could be the right next step for you, please get in touch and send CV to Ursula at Financial Divisions