Helpdesk Administrator - The Organised, Calm & Capable Centre of Operations!
West Lothian
Mon-Fri, 9am-5:30pm (½ hour lunch)
On-site parking
Competitive salary - Depending on experience
Be the Person Everyone Relies On
Do you excel in busy environments where clear communication, smart thinking, and superb organisation make all the difference? Are you someone who thrives on keeping operations smooth, supporting others, and tackling challenges with confidence?
If you’re a natural problem-solver with a passion for service and top-tier administrative skills… We want you!
We’re partnering with a long-standing client who’s looking for an experienced Customer Service Administrator with exceptional communication skills, strong attention to detail, and a proactive mindset. Whether you’re building your admin career or bringing proven experience, this role is a fantastic opportunity to shine.
What You’ll Be Doing
As the first point of contact and the hub of the helpdesk, you’ll keep everything moving with efficiency and professionalism. Your daily responsibilities include:
*Handling incoming calls with clarity, calmness, and confidence
*Logging helpdesk queries accurately and ensuring nothing is missed
*Coordinating engineers and contractors to keep services running smoothly
*Providing updates to clients - always keeping them informed and reassured
*Creating reports, preparing quotes, and maintaining organised records
*Using initiative to resolve issues, prioritise tasks, and escalate where appropriate
What You Bring
We’re looking for someone who truly excels in admin and communication - a natural organiser with a passion for delivering great service. You’ll have:
*Experience in a facilities helpdesk or fast-paced admin role
*Excellent verbal and written communication skills
*Strong proficiency with Microsoft Office and Teams
*A collaborative attitude, but comfortable working independently too
*Outstanding attention to detail, multi-tasking ability, and a genuine desire to help others
*A proactive, solution-focused mindset
Why You’ll Love Working Here
*A warm, friendly, supportive team
*Real opportunities to grow, learn, and progress
*A company that appreciates good people and values what you bring
*A role full of variety, no two days are the same
*Fun perks: Pizza Fridays, team events, and fresh fruit daily
Ready to Bring Your A-Game?
If you’re looking for a role where your communication, organisation, and problem-solving skills truly matter, this is the perfect fit.
Apply now and let’s start the conversation!


Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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