Customer Service Coordinator – Customer Care
Full time, permanent
We are looking for a customer-focused Customer Service Coordinator to join our Export Customer Care team, delivering accurate and efficient administrative support while providing excellent service to internal and external customers. You’ll work to KPI’s and play an active role in supporting a positive, collaborative team environment.
How you will help us and what you can expect
*Effectively Manage workloads and turnaround times expected by our clients
*Be aware of both client and MSC UK priorities and requirements
*Resolve Customer queries within set deadlines
*Develop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
*Awareness of all documentation processes
*Ensure full recovery of all applicable costs
*Contribute ideas for evolution of role
*Provide Solutions for client issues
*Be prepared to attend Client visits if required.
*A flexible approach to assisting and supporting other teams
Skills and experience you’ll bring to us
*Ability to maintain high level of customer service under pressure.
*Attention to detail – high level of accuracy to minimise errors and loss to MSC
*Compliance with MSC’s Email etiquette and telephone policy
*Solution driven
*Effective Time management Skills
*Ability to work individually and within a team
*Ability to multi-task
*Capable of understanding and anticipating clients existing and future needs
What we offer
*Competitive salary
*Private Health Care for everyone from day 1 (non contractual)
*Generous pension scheme
*Life Assurance – 4x salary
*22 days + a day to take on Christmas Eve or New Year’s Eve
*Free parking
*On-site artisan restaurant
*Discounted gym membership
*Cycle to work scheme
*Flu vaccines and eye care vouchers
*Buy or sell holiday scheme
*Christmas club saving
*MSC Cruises friends and family discount
*Full induction day and training provided
*Learning and development opportunities
*Dress for the day policy/modern office environment