IT Helpdesk 1st Line Technical Support
other jobs Operations Resources
Added before 3 Days
- Wales,Cardiff
- Full Time, Part Time, Temporary
- £12.71 per hour
Job Description:
IT Helpdesk 1st Line Technical Support
Looking for good IT knowledge, excellent telephone manner / customer service skills and a keen eye for detail.
This role is to be the first line of support to 1000’s of user UK wide with a variety of technical issues.
You will be undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to escalate on to more senior staff.
Any previous IT Helpdesk experience would be advantageous, allow training will be offered.
Initially you will work a Monday - Friday office hours 37.5 hours per week.
Salary is £12.71 per hour (£24785 per annum).
If you go permanent, there is a rotation that covers weekends and evenings.
This role is 100% office based in Pentwyn, Cardiff, you must live a reasonable distance to be considered.
Looking for good IT knowledge, excellent telephone manner / customer service skills and a keen eye for detail.
This role is to be the first line of support to 1000’s of user UK wide with a variety of technical issues.
You will be undertaking simple tasks on the service desk like password resets etc personally and log more complex calls on the helpdesk system to escalate on to more senior staff.
Any previous IT Helpdesk experience would be advantageous, allow training will be offered.
Initially you will work a Monday - Friday office hours 37.5 hours per week.
Salary is £12.71 per hour (£24785 per annum).
If you go permanent, there is a rotation that covers weekends and evenings.
This role is 100% office based in Pentwyn, Cardiff, you must live a reasonable distance to be considered.
Job number 3597981
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Company Details:
Operations Resources
Operations Resources was established in 1999 with one aim in mind: to deliver a service that could be tailored directly to the individual needs and as...