Performance Analytics Manager - Fraud
Leicester / Hybrid
Full time


Posted Yesterday
60013094
Job Title: Performance Analytics Manager - Fraud
Location: Leicester (Hybrid) or Bexhill (Hybrid)
Welcome to Hastings Direct
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
Working closely with the Director of Anti-Fraud and the fraud operational leadership team, you’ll drive performance across the fraud area, ensuring that fraud identification is optimised by leveraging performance of internal and external suppliers from a data and analytical perspective. You’ll be a key stakeholder in informing the Fraud strategy alongside the Fraud Leadership Team, but will also have responsibility to work hand in hand with Claims analytics and Data Science teams to ensure optimal solutions are targeted in addition to defining prioritisation and sequencing of delivery. We’re looking for an SME in both Fraud and Data/Analytical techniques.
Job details - you’ll need to have demonstrable experience in:
*Accountability for all Fraud Savings Controllership - definitions, actuarial relationships and numbers feeding into business cases, benefits delivery, external benchmarking and tracking Fraud commitments to the business
*Supporting commercial proposals from a performance and savings control perspective, responsible for all commercial or performance metrics and leading the charge to commercial optimise our Anti-Fraud strategy
*Defining and coordinating the development of robust performance and controllership measures across fraud to drive focus and improvement
*Identifying how to optimise internal technology and drive data usage enhancements
*Supporting Commercial and Operations teams in driving optimal supplier performance across both tech and panel relationships
*Responsibility for the coordination and delivery of optimal referrals to Policy and Claims, and Controllership of performance, supporting claims and policy to optimise delivery
Essential skills/experience:
*Significant knowledge of Fraud strategies, including a firm understanding of Claims and Policy fraud mitigation systems, techniques and suppliers
*Strong analytical and performance management skills with the ability to create data environments in order to drive insight, and in turn translate complex data into actionable insights, combined with comprehensive statistical programming capability
*Previous experience in designing, building and delivering internal fraud platforms
*Experience of delivering market leading strategies across Policy and Claims fraud, combined with data management and development of internal solutions from data elements to drive operational performance
The interview process
Our interview process involves the below:
*Recruiter screening call

*1st stage interview with hiring leader

*2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and £5k car allowance you will also receive…
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There’s more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please...