Department: Student Success
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
What We Do: Senior Faculty Administrators are responsible for leading the administration function for the faculty in a way which contributes to the B3 metrics KPI, and most importantly student success. They are responsible in ensuring the administration for the faculty is completed to a high standard with accurate data and records provided for internal and external meetings etc.


About the Role:


• Collaborate with the FM, other SFAs, Senior Student Success Tutor’s and other stakeholders and take direct responsibility for the administration for students with complex needs and for groups of concern
• To line manage FAOs in their duties (assessment submissions, action logs, withdrawals and authorised absences)
• To ensure FAOs timely and accurate record keeping
• Check shared data, live trackers and Moodle are updated and accurate by collaboration with level leaders and Associate Deans
• Complete faculty administration in preparation for missing credits, PAB, Programme Committee, External Examiners & APMR
• To take direct responsibility for the administration for students with complex needs and for groups of concern.
About you:
• Experience of directing and overseeing administration functions with strong service delivery skills and a student focused approach
• Bachelor’s degree and proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Experience of working in a widening participation environment
• Ability to work independently and supervise as part of a team. Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organizational and conflict management skills
• Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.
• Ability to maintain successful working relationships with appropriate boundaries
• Ability to be flexible to work days, evenings and weekends as required.
What We Offer:
*25 days annual leave, plus 8 public holidays
*1 day extra leave per year of service, up to a maximum of 5 days
*Workplace pension scheme
*Tuition reimbursement for career development courses
*Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
*Perks@Work discounts platform, wellbeing centre and much more
*Reward and recognition programme
*£500 award employee referral scheme
*Discretionary annual performance bonus
Employee Testimonial:
"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!