This role is working with a consumer electronics company.
This role would begin as part time as 3/4 hours per day on-site, and then will be looking to go full time on-site around July time.
Key Responsibilities:
Set up and configure Windows laptops
Troubleshoot proxy issues and manage rules via GUI
Troubleshoot Windows, Outlook, and other common software
Deliver induction sessions for new starters
Manage assets via the Service Desk Portal
Log and respond to incidents/requests using the IT Helpdesk platform
Create and manage user accounts
Administer security tools (e.g. NASCA, ESCORT)
Write and maintain user-facing FAQ/How-To guides on Confluence
Provide one-to-one support where necessary
Investigate incidents proactively and resolve issues on affected systems
Identify root causes of incidents and communicate updates to users
Coordinate with the centre’s IT Engineer to test system changes
Ensure sufficient IT stock is available to support the centre’s needs
Skills and Experience:
Experience with Windows and Linux operating systems
Knowledge of Symantec Antivirus
PC installation, setup, and troubleshooting
Basic understanding of Active Directory
Networking knowledge (TCP/IP, DHCP, DNS)
Understanding of firewalls and proxy servers