Recoveries Agent
Red Recruitment is looking to recruit experienced Recoveries Agents with knowledge of UK litigation processes to manage delinquent accounts and progress cases through pre-legal and legal recovery stages.
The successful candidate will have a strong understanding of civil recovery procedures, County Court processes, and FCA regulatory requirements, ensuring all recovery activity is compliant, professional, and customer-focused.
Full training is provided and the salary is £31,500 per annum.
Benefits and Package for a Recoveries Agent:
*Salary: £31,500
*Hours: Full-time
*Contract Type: Permanent
*Location: Melton Mowbray
*Generous Holiday Allowance
Key Responsibilities of a Recoveries Agent:
*Manage a portfolio of overdue and defaulted accounts in line with company policies and FCA regulations

*Conduct outbound and inbound contact with customers to secure payment or agree sustainable repayment arrangements
*Issue Letters Before Action (LBA) in accordance with the Pre-Action Protocol for Debt Claims
*Prepare and review documentation for County Court claims (CCJ applications)
*Liaise with solicitors, legal representatives, and enforcement agents (bailiffs)
*Progress cases through the County Court Business Centre (CCBC) where applicable
*Apply for enforcement actions including Attachment of Earnings Orders, Charging Orders, and Warrants of Control
*Monitor defended claims and support the preparation of witness statements where required
*Maintain accurate case notes and documentation using internal systems
*Ensure full compliance with FCA Consumer Credit Sourcebook (CONC), GDPR, and relevant UK legislation
*Meet individual recovery and performance targets while maintaining Treating Customers Fairly (TCF) principles
*Third party relationships management and Debt sale preparation.
Key Skills and Experience of a Recoveries Agent:
· Previous experience in debt recovery or collections within the UK
*Practical experience of County Court litigation processes (CCJs, enforcement actions, defended claims)
*Understanding of the Pre-Action Protocol for Debt Claims
*Knowledge of FCA regulations and consumer credit legislation
*Experience working with solicitors and enforcement agents
*Strong negotiation and communication skills
*Ability to handle vulnerable customers appropriately and sensitively
*Good IT skills, including case management systems and MS Office
*Experience within financial services, utilities, or retail credit sectors
If you are interested in this position as a Recoveries Agent and have the relevant experience required, please apply now!
Red Recruitment (Agency)