Customer Service Advisor - Solihull (Site-Based)Permanent: Full Time
Salary: £25,992 - £28,624

Our client is looking for a Customer Service Advisor to join their busy and fast paced contact centre based in Solihull.
This is a great opportunity for someone with strong customer service experience who enjoys speaking to people and delivering a high quality service. You’ll be handling a mix of inbound and outbound enquiries, supporting customers across a range of housing related queries, and aiming to resolve issues at first point of contact.
The role:
*Managing a high volume of calls, emails, and customer enquiries

*Making outbound calls to gather and update customer information

*Supporting customers with sensitive situations, including vulnerabilities

*Updating internal systems accurately and efficiently

*Delivering excellent service while working to targets

What we’re looking for:
*Previous experience in a customer service or call centre environment

*Excellent communication and interpersonal skills

*Ability to work under pressure and manage a busy workload

*Strong IT skills and attention to detail

*A calm, empathetic, and professional approach



If you’re interested, please apply to this ad and contact Kim on for any questions


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