Customer Operations Co-Ordinator
other jobs Workshop Recruitment
Added before 10 Days
- England,South East,Hampshire
- Full Time, Temporary
- £28,500 per annum
Job Description:
Are you organised, client-focused, and enjoy working in a fast-paced environment Our client is a growing Prop-Tech company providing property professionals — including estate agents, online agents, property managers, social housing providers, and landlords — with outsourced property services such as viewings, inspections, and reporting. We’re looking for a Customer Operations Co-Ordinator to support our operations team with the day-to-day processing of appointments, ensuring that every client interaction runs smoothly.
Key Responsibilities
*Proactively manage and fulfil urgent and high-priority appointments, ensuring minimal cancellations or delays
*Take ownership of key client accounts, ensuring all bookings are delivered in line with agreed service levels
*Conduct high-volume outbound calls to secure attendance or rearrange appointments
*Handle inbound calls, live chat and emails, resolving queries and confirming bookings efficiently
*Work collaboratively across all appointment types (including weekends/bank holidays) to maintain service delivery
*Maintain accurate records and provide clear end-of-shift handovers
*Ensure all work is compliant with company policies, procedures and relevant legislation (e.g. GDPR)
*Identify and escalate issues, contributing to continuous improvement of processes and systems
*Support the wider team with ad-hoc tasks and maintain high performance against KPIs
Skills & Experience
*Minimum of 2 years in a client-facing admin or coordination role handling data entry, client communication, and time-sensitive tasks.
*Passionate about delivering excellent service and building rapport quickly.
*Strong written and verbal English skills.
*Exceptional attention to detail and organisational skills.
*Self-motivated and able to work independently.
*Positive, can-do attitude with ability to multi-task in a high-volume environment.
*Previous experience in a remote or hybrid role is advantageous.
*Must have own laptop with a working camera.
Salary and Information
*Fully remote, temp to perm role
*Competitive salary: £28,500 per annum (£13.70/hour).
*Hours: Monday, Wednesday, Thursday, Friday, Saturday 7.00am to 4.00pm
*Standard UK pension scheme.
*Friendly, supportive, and growing team.
*Must have own laptop with a working camera.
Key Responsibilities
*Proactively manage and fulfil urgent and high-priority appointments, ensuring minimal cancellations or delays
*Take ownership of key client accounts, ensuring all bookings are delivered in line with agreed service levels
*Conduct high-volume outbound calls to secure attendance or rearrange appointments
*Handle inbound calls, live chat and emails, resolving queries and confirming bookings efficiently
*Work collaboratively across all appointment types (including weekends/bank holidays) to maintain service delivery
*Maintain accurate records and provide clear end-of-shift handovers
*Ensure all work is compliant with company policies, procedures and relevant legislation (e.g. GDPR)
*Identify and escalate issues, contributing to continuous improvement of processes and systems
*Support the wider team with ad-hoc tasks and maintain high performance against KPIs
Skills & Experience
*Minimum of 2 years in a client-facing admin or coordination role handling data entry, client communication, and time-sensitive tasks.
*Passionate about delivering excellent service and building rapport quickly.
*Strong written and verbal English skills.
*Exceptional attention to detail and organisational skills.
*Self-motivated and able to work independently.
*Positive, can-do attitude with ability to multi-task in a high-volume environment.
*Previous experience in a remote or hybrid role is advantageous.
*Must have own laptop with a working camera.
Salary and Information
*Fully remote, temp to perm role
*Competitive salary: £28,500 per annum (£13.70/hour).
*Hours: Monday, Wednesday, Thursday, Friday, Saturday 7.00am to 4.00pm
*Standard UK pension scheme.
*Friendly, supportive, and growing team.
*Must have own laptop with a working camera.
Job number 3603706
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metapel
Company Details:
Workshop Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Workshop Recruitment specialises in Engineering, Manufacturing, Commercial, Sales & Marketing, Healthcare and Construction recruitment across the Sout...