Job Description – Deputy Head of IT Services


Job Title: Deputy Head of IT Services


Reports To: GEDU Head of Infrastructure / MD GBS


Location: Any UK Campus


Business Function: Information Technology / Digital Services


Role Purpose


The Deputy Head of IT Services supports the GEDU Head of Infrastructure in the strategic and operational management of IT services across Global Banking School (GBS). The role focuses on the day-to-day leadership of IT operations, service delivery, and project execution, ensuring reliable, secure, and high-quality technology services for staff and students.


Acting as the deputy to the Head of IT Services, the postholder will assume leadership responsibility in their absence and play a key role in driving continuous service improvement, digital transformation, and operational excellence.


Key Responsibilities


*Support the Head of GEDU Head of Infrastructure in delivering the IT strategy and operational plans.


*Lead the day-to-day management of IT operations and service delivery across all campuses.


*Ensure IT services meet agreed service levels, performance standards, and customer expectations.


*Oversee incident, problem, and change management processes in line with ITIL best practice.


*Manage and deliver IT projects and digital improvement initiatives.


*Deputise for the GEDU Head of Infrastructure as required, including representation at senior meetings.


*Support information security, data protection, and compliance activities.


*Assist with business continuity and disaster recovery planning and testing.


*Manage and coordinate third-party suppliers and support contract performance.


*Contribute to budget management and ensure effective use of IT resources.


*Provide leadership, coaching, and line management to IT staff as assigned.




Key Result Areas


*Stable and high-performing IT operations


*Timely resolution of incidents and service requests


*Successful delivery of assigned IT projects


*Improved service quality and user satisfaction


*Effective supplier and contract management


*Positive staff engagement and development


Essential Skills and Experience


*Relevant undergraduate qualification in IT or a related discipline


*Substantial experience in IT service delivery or operations management


*Experience working within Higher Education or a similarly complex organisation


*Strong technical understanding of IT infrastructure, systems, and services


*Experience working with IT service management frameworks (e.g. ITIL)


*Proven ability to manage staff, suppliers, and competing priorities


*Excellent communication and stakeholder management skills


*Demonstrable experience of supporting or delivering change


Desirable


*Postgraduate qualification or professional IT certifications


*Project management qualifications or experience


*Experience supporting digital or technology-enhanced learning environments


WHAT WE OFFER:
*Competitive Salary dependent on experience
*25 days annual leave, plus 8 public holiday
*1-day extra leave per year of service, up to a maximum of 5 days
*Workplace pension scheme
*Tuition reimbursement for career development courses
*Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
*Perks@Work discounts platform, wellbeing centre and much more
*Reward and recognition programme
*£500 award employee referral scheme
*Discretionary annual performance bonus
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
"I joined GBS in 2025 at a pivotal time in its journey towards excellence. Working to create the best learning environment for our students is a very exciting and rewarding exercise. Everyone in the organisation works together to make a huge difference to those who have not had access to higher education before.". -(Professor Peter Flew, Vice Provost).