Bodyshop Customer Service Advisor
Monday - Friday | 8:00am - 6:00pm
Westcliff-on-Sea
Up to £40,000 DOE + Performance Bonus
Are you passionate about delivering exceptional customer service in a fast-paced automotive environment? Looking to join a business where your expertise is valued and your contribution truly makes a difference?
MPJ Recruitment is proud to partner with a highly respected and long-established Bodyshop in Westcliff-on-Sea. Known for their attention to detail, and commitment to restoring vehicles to the highest standard, this is a team that takes real pride in what they do, and it shows in their outstanding reputation.
The Role
As a key member of the front-of-house and estimating team, you will:
*Deliver a warm, professional welcome to every customer and visitor
*Create a clean, organised, and inviting reception environment
*Handle incoming calls, emails, and enquiries with efficiency and care
*Liaise confidently with customers, insurance companies, and workshop staff
*Prepare job cards, repair estimates, and invoices with accuracy
*Schedule inspections, estimates, and repair bookings
*Assess vehicle damage and produce detailed, accurate repair estimates
*Work confidently with industry systems such as Audatex
About You
You’re someone who thrives on delivering excellent service and takes pride in getting the details right. You’ll bring:
*Recent experience working within a Bodyshop
*Strong knowledge of accident repair methods, vehicle valuations, and estimating
*Excellent communication and negotiation skills
*Strong organisational skills with the ability to manage multiple priorities
*Confidence using PC systems including Excel, Word, and Outlook
*A proactive, flexible, and customer-first approach
What’s in It for You?
*Competitive salary up to £40,000 (DOE)
*Performance-based bonus to reward your impact
*28 days holiday (including bank holidays)
*Company pension scheme
*Ongoing training and development opportunities
*A supportive, friendly team culture where you’ll feel valued
*No weekends - enjoy a healthy work-life balance
If you’re a confident, organised, and customer-focused professional ready to take the next step in your career, this is your chance to join a business that genuinely appreciates your skills and contribution.
Apply today and we’ll be in touch promptly!