Senior Product Manager


Overview
This organisation is building a suite of innovative payment products, including a digital wallet, contactless solutions, and payment processing tools.


Role Purpose
We are looking for a Senior Product Manager to lead the product area, owning the customer-facing mobile wallet experience.


This role focuses on how the wallet works end-to-end - from onboarding through to daily usage - ensuring a seamless, reliable experience delivered through mobile releases.


You will:
*Own and evolve the current wallet experience
*Lead the rollout of a new wallet version from early testing through to full release
*Operate effectively in a regulated, real-world environment
*Bring structure and clarity to ambiguous problem spaces


This role suits a strong generalist Product Manager who takes ownership, focuses on outcomes, and can navigate complexity.


Key Responsibilities
Product Ownership
*Customer signup, onboarding, and account setup
*Wallet balances, availability, and transaction history
*Core wallet actions (load, withdraw, transfer, account management)
*Wallet states, statuses, and user-facing outcomes
*Representation and clarity of payment activity within the app
*Error handling, edge cases, and user feedback
Regulatory & Operational Alignment
*Ensure wallet behaviour aligns with regulatory requirements across jurisdictions
*Translate compliance and risk requirements into clear product experiences
*Work closely with Compliance and Risk teams
Product Evolution
*Own the roadmap and backlog for the wallet
*Lead the development and rollout of the next-generation wallet experience
*Manage transition from early testing (e.g. friends-and-family) to full release
Day-to-Day Activities
*Define priorities and translate ambiguous inputs into clear deliverables
*Collaborate closely with engineering and design teams
*Deliver improvements through incremental, well-managed releases
*Plan around mobile release processes (versioning, approvals, rollouts)
*Ensure features are production-ready, including documentation and support handover
*Engage stakeholders across the business
*Use data, customer feedback, and incidents to continuously improve the product
Required Skills & Experience
*4+ years’ experience as a Senior Product Manager
*Proven ownership of a customer-facing product or feature area
*Strong collaboration with engineering teams on systems, flows, and trade-offs
*Ability to balance user experience with operational and regulatory constraints
*Experience with mobile, platform, or API-driven products (desirable, not essential)
*Strong ownership mindset with a focus on outcomes
*Experience within financial services or regulated environments
*Self-starter with a positive, proactive attitude
Benefits
*Competitive salary
*Private health and dental care for you and your family
*Pension scheme
*Life assurance
*26 days holiday plus bank holidays
*Professional development support
*Employee assistance programme
*Wellbeing and team events