Customer Service Advisor - Metred Estates
Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£26,228
At Calor, we’re passionate about delivering exceptional service to our customers—and we’re looking for a Customer Service Advisor to join our Metered Supply team in Warwick.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.
What you’ll be doing
As a key member of the team, you’ll be the first point of contact for our customers, ensuring every interaction is handled professionally and efficiently.
You’ll:
*Manage inbound and outbound customer contact via phone, email, WhatsApp, and other digital channels
*Take ownership of customer queries, seeing them through to resolution
*Work closely with internal teams to resolve issues quickly and effectively
*Deliver accurate administration and maintain customer records
*Contribute to a supportive, high-performing team environment
What we’re looking for
We’re looking for someone who is customer-focused, organised, and proactive in their approach.
You’ll bring:
*Previous experience in a customer service role (sales ledger experience is a bonus)
*Strong communication skills with a professional and friendly manner
*Excellent attention to detail and organisational skills
*Confidence using IT systems and managing multiple tasks
*The ability to work both independently and as part of a team
*A positive, "can-do" attitude and a passion for helping customers
*GCSEs (or equivalent) in English and Maths
Why join Calor?
We value our people and offer a great range of benefits to support you both in and out of work:
*25 days annual leave plus bank holidays
*Private medical insurance
*Company pension scheme (matched contributions 7.5%)
*Life assurance
*Staff discounts on gas
Join us
If you’re looking for a role where you can make a real difference to customers while developing your career in a supportive environment, we’d love to hear from you.