Knowledge & AI Coordinator
other jobs Insight Select Ltd
Added before 3 Days
- England,South East,Kent,Dartford
- Full Time, Permanent
- £28,000 per annum
Job Description:
Knowledge & AI Coordinator
Location: Dartford
Contract: Permanent Monday - Friday 8.30am - 5pm - Hybrid
Salary: £28,000
We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology.
This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries.
What you’ll do:
*Create, update and maintain FAQ and knowledge base content across customer and internal platforms.
*Ensure all content is clear, accurate and customer-friendly.
*Translate common customer queries into structured help content, guides and troubleshooting steps.
*Analyse customer enquiries and trends to identify gaps and opportunities for new content.
*Support the implementation and improvement of AI tools, including chat and automated responses.
*Review AI-generated outputs to ensure accuracy and relevance.
*Assist in improving self-service journeys within the customer portal.
*Work closely with Customer Service, Technical and Digital teams to ensure content is aligned and up to date.
*Support quality checks and continuous improvement of processes and content.
What we’re looking for:
*Strong written communication skills with excellent attention to detail.
*Experience in customer service, administration or a content-focused role.
*Organised and able to present information clearly and logically.
*Comfortable using systems such as CRM platforms (e.g. Salesforce).
*Analytical mindset with the ability to identify trends and common issues.
*A proactive and collaborative team player.
*Willingness to learn and develop knowledge of AI and automation tools.
*Interest in technical products is beneficial but not essential.
Why apply?
*Opportunity to work on innovative AI and customer experience initiatives.
*Collaborative and supportive team environment.
*Chance to develop skills in content, systems and emerging technologies.
*Play a key role in improving customer journeys and service efficiency.
Location: Dartford
Contract: Permanent Monday - Friday 8.30am - 5pm - Hybrid
Salary: £28,000
We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology.
This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries.
What you’ll do:
*Create, update and maintain FAQ and knowledge base content across customer and internal platforms.
*Ensure all content is clear, accurate and customer-friendly.
*Translate common customer queries into structured help content, guides and troubleshooting steps.
*Analyse customer enquiries and trends to identify gaps and opportunities for new content.
*Support the implementation and improvement of AI tools, including chat and automated responses.
*Review AI-generated outputs to ensure accuracy and relevance.
*Assist in improving self-service journeys within the customer portal.
*Work closely with Customer Service, Technical and Digital teams to ensure content is aligned and up to date.
*Support quality checks and continuous improvement of processes and content.
What we’re looking for:
*Strong written communication skills with excellent attention to detail.
*Experience in customer service, administration or a content-focused role.
*Organised and able to present information clearly and logically.
*Comfortable using systems such as CRM platforms (e.g. Salesforce).
*Analytical mindset with the ability to identify trends and common issues.
*A proactive and collaborative team player.
*Willingness to learn and develop knowledge of AI and automation tools.
*Interest in technical products is beneficial but not essential.
Why apply?
*Opportunity to work on innovative AI and customer experience initiatives.
*Collaborative and supportive team environment.
*Chance to develop skills in content, systems and emerging technologies.
*Play a key role in improving customer journeys and service efficiency.
Job number 3605412
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Company Details:
Insight Select Ltd
At Insight Select, people are our business. We pride ourselves on matching energetic and enthusiastic business professionals to their career goals. We...