Customer Service Agent
other jobs Reed Talent Solutions
Added before 12 Days
- England,South West,Dorset
- Full Time, Permanent
- Salary not specified
Job Description:
Are you passionate about helping people and delivering outstanding customer service?
Do you pride yourself on warm communication, problem-solving and getting things right first time?
If you enjoy supporting customers, take pride in your work and want to be part of a friendly, people-focused team, this could be the perfect role for you.
As a Customer Service Agent, you’ll be the first point of contact for our customers—providing clear, confident and compassionate support across inbound and outbound interactions. You’ll play a vital role in ensuring every experience reflects our values and commitment to quality.
What Will I Be Doing?
You’ll be responsible for delivering a high-quality, right-first-time service to every customer you interact with.
Key Responsibilities:
*Take personal ownership of each customer interaction with warmth, empathy and efficiency.
*Handle inbound and outbound calls confidently and professionally.
*Understand the customer’s situation and follow instructions and training to deliver the correct outcome.
*Document all contact information accurately, following standard operating procedures.
*Support team and operational goals including KPIs and SLAs.
*Adhere to company policies, processes and values at all times.
*Take personal responsibility for your own health and safety at work.
You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us.
Where and When Will I Work?
This is a full-time, permanent position based in our Poole office.
You’ll work Monday–Friday, on scheduled shifts within standard business hours.
Why Join the Team?
We know people do their best work when they feel supported, confident and connected.
With strong team culture, approachable managers and opportunities for growth, this is a great place to build your customer service career.
Just some of the benefits include: *Bonus Scheme – your good work is rewarded
*Discounted Gym Membership
*Cycle-to-Work Scheme & Free Nearby Parking
*Regular Treats & Incentives
Do you pride yourself on warm communication, problem-solving and getting things right first time?
If you enjoy supporting customers, take pride in your work and want to be part of a friendly, people-focused team, this could be the perfect role for you.
As a Customer Service Agent, you’ll be the first point of contact for our customers—providing clear, confident and compassionate support across inbound and outbound interactions. You’ll play a vital role in ensuring every experience reflects our values and commitment to quality.
What Will I Be Doing?
You’ll be responsible for delivering a high-quality, right-first-time service to every customer you interact with.
Key Responsibilities:
*Take personal ownership of each customer interaction with warmth, empathy and efficiency.
*Handle inbound and outbound calls confidently and professionally.
*Understand the customer’s situation and follow instructions and training to deliver the correct outcome.
*Document all contact information accurately, following standard operating procedures.
*Support team and operational goals including KPIs and SLAs.
*Adhere to company policies, processes and values at all times.
*Take personal responsibility for your own health and safety at work.
You’ll play a crucial part in maintaining the smooth running of our customer service operation and ensuring every customer receives the high standard of care they expect from us.
Where and When Will I Work?
This is a full-time, permanent position based in our Poole office.
You’ll work Monday–Friday, on scheduled shifts within standard business hours.
Why Join the Team?
We know people do their best work when they feel supported, confident and connected.
With strong team culture, approachable managers and opportunities for growth, this is a great place to build your customer service career.
Just some of the benefits include: *Bonus Scheme – your good work is rewarded
*Discounted Gym Membership
*Cycle-to-Work Scheme & Free Nearby Parking
*Regular Treats & Incentives
Job number 3607685
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Company Details:
Reed Talent Solutions
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