We are currently working in partnership with a Housing Association based in London, who are looking to appoint a Stage 2 Complaints Ombudsman Lead vacancy on a six-month temporary contract.
This will be a full-time position, offering 3 days working from home and an hourly rate of £29.51 PAYE or £34.97 UMB.
The ideal candidate will have previous experience in stage 2 complaints and dealing with the Ombudsman.
Duties will include (but are not limited to):
*Act as point of contract for complainant and keep up to date on progress at each stage
*Log all complaints, enquiries and ensure they are resolved in timely manner
*Maintain case management and strive to improve service delivery
Experience required:
*Stage 1 & 2 complaints
*Housing Ombudsman
Skills, knowledge and expertise required:
*Knowledge on housing regulations
Rewards and Benefits:
*3 days working from home
Working hours:
*9am-5pm, Monday to Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
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