IT Support Technician - 1st Line
other jobs Astral Recruitment
Added before 12 Days
- England,South East,West Sussex,Horsham
- Full Time, Permanent
- £24,000 - £25,000 per annum
Job Description:
Our client is a successful and established Financial Advice business based in Horsham
They are currently looking for a 1st Line support Technician to join their IT arm
The role
*Provide excellent customer service & technical solutions to end-users including staff & contractors.
*Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures.
*Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.
*Troubleshoot IT Helpdesk tickets in line with department SLAs
We are looking for
*Minimum 12 months experience in a similar related role.•
*Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).•
*Windows 11, troubleshooting, configuration, installation.•
*Software, Firmware & Driver installation.
*Printer setup, configuration & maintenance.
For more details call Jason at astral
They are currently looking for a 1st Line support Technician to join their IT arm
The role
*Provide excellent customer service & technical solutions to end-users including staff & contractors.
*Aim to resolve 1st line issues, escalating complex issues to 2nd or 3rd line support as necessary once all investigative avenues are exhausted, as required, following IT procedures.
*Configuring laptops, mobile phones, tablets & printers for office based & remote staff in line with changes to staff, including new starters, leavers, access rights.
*Troubleshoot IT Helpdesk tickets in line with department SLAs
We are looking for
*Minimum 12 months experience in a similar related role.•
*Microsoft 365 app support (Outlook, Teams, OneDrive, Word, Excel etc).•
*Windows 11, troubleshooting, configuration, installation.•
*Software, Firmware & Driver installation.
*Printer setup, configuration & maintenance.
For more details call Jason at astral
Job number 3608198
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Company Details:
Astral Recruitment
Astral Recruitment"It’s who you know!" SectorsFinancial ServicesExecutive Search HospitalityIT / TelecomsHuman ResourcesEngineeringBan...