About the Business
A fantastic opportunity to be a Client Accountant Team Leader for a worldwide property business located in Birmingham City Centre who great flexibility with their hours, while working hybrid with only 2 days in the office a week. In this role you will become the ’face of accounts’ and drive professional development in your team.
Main Duties:
Clients & Service Delivery
*Deliver accurate, high-quality accounting services within agreed deadlines, KPIs, and SLAs, including service charge year-end processes.
*Produce and present insightful financial reports for clients, property managers, and stakeholders, managing expectations and supporting decision-making.
*Act as the primary accounting contact for clients and Property Managers, handling complex queries, financial analysis, and escalation issues.
*Support Property Accountants as a technical escalation point, ensuring continuity and consistency of service delivery.
*Use data insights to reduce queries, improve automation, and enhance overall client experience.
*Monitor and validate outputs from offshore teams and internal accountants to maintain quality standards.
*Lead onboarding, offboarding, and mobilisation/demobilisation activities for client portfolios, ensuring effective knowledge transfer.
*Identify process issues, conduct root cause analysis, and implement improvements to prevent recurrence and drive performance.
*Manage urgent priorities while proactively reducing reliance on same-day requests.
People & Stakeholder Management
*Build and maintain strong relationships with internal stakeholders, including Property and Facilities Managers.
*Act as a key contact for business unit leads within Surveying Asset Services where required.
*Deliver structured training and ongoing support to Property Accountants in line with agreed development plans.
*Participate in client meetings, contributing to value-added services and continuous improvement initiatives.
Systems & Compliance
*Maintain strong working knowledge of Yardi and ensure full compliance with accounting standards, RICS regulations, and internal procedures.
Location / Office / Culture
The role is hybrid, based in Birmingham City Centre. The company operate from a contemporary office, where you will be spending time with your supportive team and managers 2 days a week. The business is very flexible in its working hours, supporting your personal work-life balance.
What We Are Looking For
The ideal candidate will have:
*Minimum of 3 years in Property Client Accounting role
*Client-facing experience
*Outgoing, confident personality with commercial mindset
*Team management is a benefit & desire to lead a team
*ACCA/ACA/CIMA qualified or qualified by experience are considered
Why Join the business
*Join a global business with great progression opportunity
*Hybrid working with 2 days in the office a week
*Flexible hours
*Supportive team and managers
*Private health care
About Us
We are a local accountancy recruitment specialist. We appreciate that roles are often online for a long period of time. If you want to check if this role is still live or just want more details before applying, call us directly.
Ref: VL67869