We have the following relief porter/ concierge role available, please reply to this email is you’re interested in this opportunity.

Relief Porter / Concierge
Central & West London
£30,400 per annum | 35 hours per week | Overtime paid at 1.5x

About the Role
- We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in
- Central & West London.
- This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.
- The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.

Key Responsibilities
- Deliver exceptional customer service as a key point of contact for residents and guests
- Greet and assist residents and visitors, maintaining a professional and welcoming presence
- Respond promptly to enquiries, accurately logging messages and liaising with property teams
- Monitor contractors on site, ensuring compliance with security and health & safety procedures
- Report building issues or safety concerns to management in a timely manner
- Conduct regular checks of vacant apartments, recording and reporting maintenance requirements
- Maintain communal areas to a high standard, including refuse management
- Assist with administrative duties such as meter readings, contractor logs, and maintenance records
- Carry out ad-hoc duties to support safe and efficient building operations

Essential Skills & Experience
- Minimum 2 years’ experience in a similar role (residential, hospitality, or facilities environment)
- Strong customer service and communication skills
- Confident using Microsoft Office (Word, Outlook)
- Ability to work independently and adapt quickly to new environments

Desirable:
- Experience within luxury residential settings
- Hospitality background
- Knowledge of health & safety standards relevant to property management

Qualifications
- Good standard of education
- Excellent written and verbal communication skills

Personal Attributes
- Professional, approachable, and service-oriented
Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns
- Highly organised, observant, and detail-focused
- A collaborative team player with empathy and respect for others

Why Join?
- This is a unique opportunity to work across a diverse and high-quality residential portfolio. You’ll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.

If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.