Operations Co-ordinator (Passenger Transport)
Location: West London
Salary: £33,000 – £35,000 per annum (dependent on experience)
Hours: Monday to Friday, day shift (hours to be agreed)
Contract: Full-time, Permanent
The Opportunity
We are seeking an experienced and professional Operations Co-ordinator to join a busy passenger transport operation. This role is pivotal in supporting the team and controllers, ensuring smooth day-to-day coordination and a high standard of service for customers.
Full training will be provided throughout a three-month probation period, making this an excellent opportunity for someone looking to develop their career in transport operations.
Key Responsibilities
*Serve as a primary point of contact for customers, call centres, and drivers
*Monitor and check passenger schedules, including flights, arrivals, and departures
*Advise customers proactively regarding delays, disruptions, or schedule changes
*Coordinate with controllers to optimise fleet allocation and passenger coverage
*Manage last-minute changes and urgent requests, ensuring operational efficiency
*Support daily planning, including route and resource allocation
*Maintain accurate records of passenger bookings, vehicle assignments, and service logs
*Liaise with drivers to confirm assignments and provide real-time operational updates
*Handle customer enquiries and complaints professionally, escalating when necessary
*Assist in preparing reports and briefings for senior management
*Contribute to process improvements and operational best practices
*Support other administrative tasks to ensure the smooth running of operations
Candidate Profile
*Previous experience in a co-ordinator, operations, or customer service role (transport/passenger experience desirable)
*Strong communication and interpersonal skills
*Customer-focused with the ability to remain calm under pressure
*Highly organised with excellent attention to detail
*Able to work flexibly during operational hours
*Proactive, solutions-focused mindset with strong problem-solving skills
What’s on Offer
*Competitive salary of £33,000 – £35,000 per annum
*Monday to Friday schedule – hours to be agreed
*Overtime opportunities
*Company pension scheme
*Immediate start available
*Structured training and supportive team environment
If you are an organised, customer-focused professional looking to take on a key role in passenger transport operations, we’d love to hear from you. Apply now for immediate consideration.