We’re looking for a Internal Team Leader to manage a reactive service delivery team supporting our European customer base. You’ll coach and inspire the team, drive on-time delivery performance, and oversee budgeting and forecasting responsibilities. This is a great opportunity to make a real impact in a growing, people-focused organisation and develop your leadership career
Client Details


A people-focused, performance-driven organisation with a strong reputation for delivering high-quality service to customers across the UK and Europe. Our culture is built on collaboration, accountability, and continuous improvement. We empower teams to make decisions, support each other, and take pride in delivering exceptional outcomes for our customers.
With a growing European footprint and an expanding service delivery operation, we are committed to developing our talent and creating opportunities for those who want to lead, innovate, and make an impact.
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With a growing European footprint and an expanding service delivery operation, we are committed to developing our talent and creating opportunities for those who want to lead, innovate, and make an impact.
Description
Looking for an leader to take on a high-impact role supporting our European customer base. This is a hands-on, moderate-paced service delivery leadership position responsible for driving operational excellence, leading a great team, and ensuring exceptional on-time delivery performance. Reactive role dealing with existing distribution accounts.
This role is ideal for someone who thrives on coaching others, motivating teams, and creating an environment where people feel supported, empowered, and aligned to shared goals.


Internal Sales Team Lead:
Lead, coach, and motivate a diverse service delivery team, fostering a culture of energy, performance, and accountability.
Oversee service delivery performance across multiple European customers, ensuring SLAs are consistently met.
Drive on-time delivery (OTD) performance-our primary operational metric.
Manage team capacity, resource planning, and workload allocation.
Own budget management, cost control, and operational expenditure for the team.
Support accurate forecasting, reporting, and performance tracking.
Ensure smooth day-to-day operations with proactive issue resolution.
Work collaboratively with cross-functional stakeholder groups across Europe


Profile




A successful Internal Sales Team Leader should have:
We’re looking for someone who brings the following strengths:
*A high-energy, proactive leader with a natural ability to energise and enthuse others.
*Strong coaching mindset-able to develop people, improve performance, and build team confidence.
*Excellent communicator who builds trust quickly.
*Comfortable operating in a reactive, fast-moving environment while keeping teams focused and calm.
*Strong understanding of service delivery operations, SLAs, and customer expectations.
*Commercial awareness with proven experience in budget ownership and forecasting.
*Excellent organisational skills with the ability to prioritise and pivot as need




Job Offer
*Competitive salary ranging from £40,000 DOE
*Performance-based bonus of up to £10,000 OTE.
*Permanent position with opportunities for career growth.
*Supportive work environment within a great industry.
*Comprehensive training and development programmes.
If you are ready to take the next step in your career as an Internal Team Leader, we encourage you to apply today!