Job Opportunity: Cross Services Support Officer (Public Protection)Location: Local Authority
Contract: 6-month contract (with potential extension)
Working Pattern: Possible hybrid working (up to 2 days per week) following induction
Recruiter: Aatom Recruitment
About the RoleAatom Recruitment is supporting a local authority in hiring a Cross Services Support Officer within the Environment & Public Protection Directorate. This is an excellent opportunity to join the Public Protection division, working across Private Sector Housing, Pollution Control and Licensing.
You will play a key role in delivering high-quality administrative, digital and customer support, helping modernise service delivery and support the council’s ongoing digital transformation agenda.
Key ResponsibilitiesService Support & Administration*Provide front-line support to members of the public, council staff and external agencies.
*Log, track and respond to enquiries using appropriate systems.
*Maintain and update records in Idox Cloud, ensuring accuracy and data integrity.
*Support the issuing and administration of licences, permits and registrations.
*Process applications, complaints and enquiries, escalating cases to specialist officers when necessary.
*Validate licences, permits and registrations, gather additional information, and arrange inspections.
*Coordinate statutory consultations with Licensing, Health & Safety, Food Safety, Police, Fire and other authorities.
Digital, Data & Systems*Contribute to the digitalisation of Public Protection services.
*Use Microsoft 365 applications confidently (Teams, Word, Excel; Power BI desirable).
*Use Excel for data analysis, tracking, validation and performance reporting.
*Support data extraction and presentation from Idox Cloud, Excel and Power BI for reporting, FOI requests and returns.
*Identify opportunities to improve digital workflows, automation and templates.
*Help develop and maintain digital work instructions, procedure manuals and guidance materials.
General Responsibilities*Prompt enforcement officers to act on licence expiries or non-compliance.
*Coordinate responses between internal teams and external partners.
*Ensure compliance with statutory requirements and council policies.
*Support colleagues across the Democratic & Public Protection services during busy periods.
*Carry out additional duties in line with service needs.
Who We’re Looking For*Strong administrative experience in a public sector or regulatory environment
*Excellent organisational and communication skills
*Confident using digital tools, particularly Excel and case management systems
*Experience with Idox Cloud (desirable but not essential)
*Ability to manage competing priorities and work accurately
*Customer-focused with strong attention to detail
If you are an organised, digitally confident administrator with a passion for public service, we’d love to hear from you.