It Operations Engineer - Selby Jennings
other jobs eFinancialCareers
Added before 3 Days
- England,London,City of London
- Full Time, Permanent
- Competitive salary
Job Description:
We are seeking an engineer to join a global tier 1 trading firm.
Focused on supporting employees, improving automation, and strengthening the efficiency of core IT operations. This position combines hands-on technical support with engineering work aimed at scaling internal systems and processes.
The ideal individual thrives in a busy, high-expectation environment, communicates clearly, and enjoys working collaboratively across teams. A proactive, service-oriented approach is essential to succeed in the position.
Core Responsibilities
*Develop, maintain, and enhance scripted or code-based automations to reduce repetitive support work and improve the team’s overall operational capacity.
*Provide advanced technical assistance to internal users, acting as an escalation point for complex issues, particularly those related to Windows endpoints and performance diagnostics.
*Support and administer major internal platforms, including identity systems, workplace collaboration suites, ticketing tools, and communication applications.
*Work closely with procurement and asset-management teams to track hardware, maintain lifecycle records, and ensure compliance with organisational standards.
*Manage or co-manage account creation, hardware preparation, and regional onboarding workflows, ensuring an efficient and positive experience for new team members.
*Participate in an on-call rotation to provide system support coverage, which may occasionally require weekend work.
Required Experience & Skills
*At least five years of experience in IT support within fast-moving, technology-driven environments.
*Strong proficiency Windows, with deep troubleshooting capability for Windows-based hardware and software issues.
*Hands-on administration of common SaaS platforms such as identity management systems, productivity suites, ticketing tools, and communication or conferencing software.
*Understanding of version-control workflows and developer-centric practices, including exposure to Git and CI/CD environments.
*Excellent analytical judgment, with the ability to identify underlying causes, spot trends, and work independently to resolve problems.
*A user-focused mindset, strong communication skills, and a constructive, solutions-oriented attitude.
Focused on supporting employees, improving automation, and strengthening the efficiency of core IT operations. This position combines hands-on technical support with engineering work aimed at scaling internal systems and processes.
The ideal individual thrives in a busy, high-expectation environment, communicates clearly, and enjoys working collaboratively across teams. A proactive, service-oriented approach is essential to succeed in the position.
Core Responsibilities
*Develop, maintain, and enhance scripted or code-based automations to reduce repetitive support work and improve the team’s overall operational capacity.
*Provide advanced technical assistance to internal users, acting as an escalation point for complex issues, particularly those related to Windows endpoints and performance diagnostics.
*Support and administer major internal platforms, including identity systems, workplace collaboration suites, ticketing tools, and communication applications.
*Work closely with procurement and asset-management teams to track hardware, maintain lifecycle records, and ensure compliance with organisational standards.
*Manage or co-manage account creation, hardware preparation, and regional onboarding workflows, ensuring an efficient and positive experience for new team members.
*Participate in an on-call rotation to provide system support coverage, which may occasionally require weekend work.
Required Experience & Skills
*At least five years of experience in IT support within fast-moving, technology-driven environments.
*Strong proficiency Windows, with deep troubleshooting capability for Windows-based hardware and software issues.
*Hands-on administration of common SaaS platforms such as identity management systems, productivity suites, ticketing tools, and communication or conferencing software.
*Understanding of version-control workflows and developer-centric practices, including exposure to Git and CI/CD environments.
*Excellent analytical judgment, with the ability to identify underlying causes, spot trends, and work independently to resolve problems.
*A user-focused mindset, strong communication skills, and a constructive, solutions-oriented attitude.
Job number 3618176
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