Role Purpose
To manage all warehouse, stock and despatch operations, with clear accountability for goods-in and goods-out, ensuring materials and finished goods are received, checked, stored, picked and delivered accurately, safely and on time. This is a hands-on operational role with responsibility for stock control, order fulfilment and logistics performance across the end-to-end warehouse process.
Key Responsibilities
Warehouse & Despatch Operations
* Oversee goods-in, storage, picking, packing and despatch activities.
* Ensure customer orders are despatched in full and on time.
* Maintain accurate stock control and inventory records.
* Allocate resources effectively to minimise downtime and maintain workflow.
* Ensure trade counter is managed to requirements
Health, Safety & Compliance
* Enforce warehouse health, safety and housekeeping standards.
* Ensure safe use of equipment, vehicles and checking processes
* Ensure safe use of storage systems.
* Ensure all despatched goods and to the customer specifications
People and Team Leadership
* Lead by example, setting clear expectations and maintaining consistent standards.
* Allocate daily tasks and manage workloads to meet despatch deadlines.
* Monitor performance, address issues promptly, provide feedback and develop team capability through coaching.
* Maintain a calm, organised and disciplined warehouse environment.
* Build flexibility and resilience across the warehouse team.
Systems & Organisation
* Use ERP systems to manage stock, orders and reporting.
* Maintain a clean, logical and efficient warehouse layout
Reporting & Communication
* Produce accurate daily and weekly warehouse and despatch reports, reporting to the directors weekly.
* Escalate issues promptly and work collaboratively with production, sales, purchasing, transport providers and other management colleagues to resolve issues quickly.
Success Measures
* On-time despatch rate of 99% or above
* Accurate stock records with minimal discrepancies
* Zero lost-time accidents in the warehouse
* Picking error rate below 1%
* Manage all returns within 48 hours
* Well-organised, efficient and compliant warehouse operation
Essential Experience and Skills
* At least three years in a supervisory or management role in production operations.
* Experience with ERP or warehouse management systems for planning and reporting.
* Strong organisational skills and ability to prioritise in a busy SME environment.
* Knowledge of health and safety procedures and compliance standards.
* Clear and confident communicator and effective problem solver.
* Straightforward, dependable and able to gain respect without micromanaging.
* Demonstrated ability to coach and develop staff.
What We Offer
* Competitive salary with performance bonus.
* Small, supportive team environment where your impact is visible.
* Hands-on leadership role with scope to shape processes and people.
* We offer steady weekday hours (Monday to Thursday, 8:30 am to 4:30 pm, and Fridays finishing at 3 pm), giving you evenings and weekends free.
* 25 days holiday plus bank holidays.
* Pension scheme and staff discount.
* Free parking onsite.