Head of Service
other jobs IMT Resourcing Solutions
Added before 8 Days
- England,London,City of London
- Full Time, Permanent
- £60,000 - £80,000 per annum
Job Description:
Role: Head of Service
Location: London (initially office-based, moving to hybrid)
Salary: £60,000–£80,000 + benefits
Benefits: Hybrid working, career progression, high-impact leadership role
Our client, a leading managed service provider, is hiring a Head of Service to lead and evolve a growing service desk function following a series of strategic acquisitions.
This is a pivotal leadership role with real influence, offering the opportunity to shape service delivery, define team structure, and embed a genuinely customer-first culture. You’ll have direct exposure to senior leadership, ownership of a critical function, and the chance to make a visible impact as the organisation continues to scale.
What you’ll do
*Lead a service desk function of c.40 engineers through established team leaders
*Drive a high-performance, customer-centric culture across the service desk
*Implement structural improvements to support team effectiveness and scalability
*Take ownership of service desk operations from senior leadership
*Build strong relationships across multiple UK locations and remote teams
You’ll work closely with senior leadership, playing a key role in defining how service is delivered as the organisation continues to grow.
What we’re looking for
*Strong technical background, ideally progressed from a Third Line Engineer
*Experience managing service desk teams (10–20+ engineers, ideally larger)
*Experience leading geographically dispersed or matrix-managed teams
*Proven ability to drive customer-focused behaviours and service excellence
*Strong leadership and relationship-building skills
The ideal candidate will bring a hands-on, service-led mindset, and enjoy working in a fast-paced, evolving environment where culture and customer outcomes are central.
Why join?
*Shape the future of service delivery in a business going through rapid growth and integration
*High visibility role with direct exposure to senior leadership and real influence on strategy
*Be part of a genuinely customer-first organisation where feedback drives improvement, not blame
*Opportunity to unify and build teams following multiple acquisitions, leaving a lasting impact
*Clear progression potential as the business continues to scale
*Hybrid working flexibility once relationships are established
Apply now to shape service delivery in a growing, customer-driven organisation.
Location: London (initially office-based, moving to hybrid)
Salary: £60,000–£80,000 + benefits
Benefits: Hybrid working, career progression, high-impact leadership role
Our client, a leading managed service provider, is hiring a Head of Service to lead and evolve a growing service desk function following a series of strategic acquisitions.
This is a pivotal leadership role with real influence, offering the opportunity to shape service delivery, define team structure, and embed a genuinely customer-first culture. You’ll have direct exposure to senior leadership, ownership of a critical function, and the chance to make a visible impact as the organisation continues to scale.
What you’ll do
*Lead a service desk function of c.40 engineers through established team leaders
*Drive a high-performance, customer-centric culture across the service desk
*Implement structural improvements to support team effectiveness and scalability
*Take ownership of service desk operations from senior leadership
*Build strong relationships across multiple UK locations and remote teams
You’ll work closely with senior leadership, playing a key role in defining how service is delivered as the organisation continues to grow.
What we’re looking for
*Strong technical background, ideally progressed from a Third Line Engineer
*Experience managing service desk teams (10–20+ engineers, ideally larger)
*Experience leading geographically dispersed or matrix-managed teams
*Proven ability to drive customer-focused behaviours and service excellence
*Strong leadership and relationship-building skills
The ideal candidate will bring a hands-on, service-led mindset, and enjoy working in a fast-paced, evolving environment where culture and customer outcomes are central.
Why join?
*Shape the future of service delivery in a business going through rapid growth and integration
*High visibility role with direct exposure to senior leadership and real influence on strategy
*Be part of a genuinely customer-first organisation where feedback drives improvement, not blame
*Opportunity to unify and build teams following multiple acquisitions, leaving a lasting impact
*Clear progression potential as the business continues to scale
*Hybrid working flexibility once relationships are established
Apply now to shape service delivery in a growing, customer-driven organisation.
Job number 3619308
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Company Details:
IMT Resourcing Solutions
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