Service Manager | St. Helens | £28,000–£30,000 + Bonus & Benefits
Are you a customer-focused leader with a passion for delivering exceptional service? This is a fantastic opportunity to join a highly regarded, multi-site organisation in a role where you can make a real impact — both on the customer experience and the commercial performance of the site.
The Role
Based at our client’s stunning St. Helens site, you’ll report directly to the Park Manager and take ownership of the day-to-day service operation. This is a varied, people-centred role that blends customer experience, account management, events, and team leadership.
Your key responsibilities will include:
*Leading and inspiring a small team to consistently deliver outstanding customer and consumer service
*Working closely with the Park Manager to hit sales targets by identifying and fulfilling client needs
*Ensuring all clients are fully informed of the products and services available, and contributing ideas for new offerings
*Managing on-site events to the highest quality standard
*Building and maintaining strong relationships with referrers through proactive account management
*Liaising with suppliers and managing site bookings, finance administration, and group reporting
About You
You’ll be an experienced supervisor or team leader from a hospitality, retail, or service-led background, who thrives in a target-driven environment. You’ll combine commercial acumen with genuine warmth — someone who can influence, motivate, and lead with empathy.
You’ll also bring:
*A proven track record in account management and customer relationship development
*Confidence working to and exceeding targets
*Exceptional interpersonal and communication skills
*A proactive, solutions-focused approach
The Package
*Salary: £28,000–£30,000 depending on experience
*Performance-related bonus
*Comprehensive benefits package
*Predominantly site-based with occasional travel
*Free on-site parking