Driver Awareness Team Clerk
Location: Netley, Hampshire
Contract Length: 6 months
Hours: Full time, 37 hours per week
Working Pattern: Monday to Friday, 7:45am – 3:45pm
(There may also be an option to start at 7:00am)
Pay Rate: £13.08 per hour (PAYE)
Working Style: Hybrid (office attendance 2–3 days per week)
A law enforcement organisation based in Netley, Hampshire is seeking an organised and customer-focused Driver Awareness Team Clerk to join the Driver Awareness Team (DAT) based at Netley.
This role is ideal for someone who enjoys providing excellent customer service and working as part of a supportive administrative team. You will be the first point of contact for telephone and email enquiries from members of the public and Police Forces regarding Driver Awareness Courses across Hampshire and the Isle of Wight.
You will play a key role in ensuring the smooth running of the Driver Awareness Programme, supporting course availability, handling enquiries efficiently and maintaining accurate records in line with GDPR and Force procedures.
Key Responsibilities
*Act as the first point of contact for public and Police enquiries via telephone and email
*Provide clear advice and resolve enquiries at the first point of contact wherever possible
*Support the Driver Awareness Team Administrators to ensure sufficient course availability
*Carry out a range of administrative tasks to support the smooth running of the programme
*Maintain accurate records across various computerised systems, ensuring GDPR compliance
*Ensure compliance with retention, recording, archiving and disposal requirements
*Assist with collecting evaluation and performance data for the programme
*Deliver a consistent, high-quality customer service experience
Skills & Experience
Essential:
*Good communication skills, both written and verbal
*Confident using computers and keyboard-based systems