Customer Support Specialist
other jobs First Recruitment Services
Added before 5 Days
- England,South East,West Sussex
- Full Time, Temporary
- £15.90 per hour
Job Description:
Job Title: Customer Support Specialist (Temporary)
Working Hours: Monday – Friday, Full Time
Pay Rate: £15.90 per hour
Location: Burgess Hill
FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.
Experience and Qualifications:
*Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
*Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
*Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
*Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
*Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
*Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
*Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
*Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
*Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
*Accurately document all customer interactions and transactions within the system for traceability and reporting.
Experience and Qualifications
· Experience in customer service, ideally within the aviation industry or wholesale sector.
*Strong practical English language skills, both written and spoken.
*Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
*Strong proficiency in Microsoft Office applications, especially Excel.
*Exceptional organisational skills and a keen eye for detail.
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
*24/7 access to NHS approved GP telephone support and prescription services
*Access to the UK’s largest employees discount platform
*Specialist medical assistance and support hotline
*Weekly pay
*Hundreds of gym discounts
*24/7 access to mental health crisis support and counselling
Due to the urgency of the role apply now for consideration.
Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment
Working Hours: Monday – Friday, Full Time
Pay Rate: £15.90 per hour
Location: Burgess Hill
FRS is delighted to be supporting our client who are seeking a Temporary Customer Support Specialist to join their team.
Experience and Qualifications:
*Deliver internal support for consumables sales, ensuring smooth operations and customer satisfaction.
*Manage a global portfolio of customers, overseeing the entire order lifecycle from receipt to payment and ensuring service commitments are met.
*Respond to customer inquiries related to spare parts and proactively resolve any delivery-related challenges.
*Administer and maintain supplier and customer data relevant to the delivery of spare parts, provisioning items, and associated services.
*Handle the entry, tracking, coordination, and monitoring of customer materials, delivery schedules, and returns.
*Ensure prompt and accurate order processing by closely coordinating with materials management and shipping teams to meet delivery deadlines.
*Maintain consistent communication with customers regarding order status, manage changes, and provide timely updates on delivery expectations.
*Oversee the returns process and address customer complaints, aiming for swift resolution and high satisfaction.
*Work collaboratively with internal departments to streamline workflows and elevate the overall customer experience.
*Accurately document all customer interactions and transactions within the system for traceability and reporting.
Experience and Qualifications
· Experience in customer service, ideally within the aviation industry or wholesale sector.
*Strong practical English language skills, both written and spoken.
*Familiarity with SAP systems (ideally SAP HANA) or other ERP platforms is a plus.
*Strong proficiency in Microsoft Office applications, especially Excel.
*Exceptional organisational skills and a keen eye for detail.
Why Join Us?
Working with First Recruitment Services offers you an incredible chance to gain experience across various industries while enjoying flexibility and great perks:
*24/7 access to NHS approved GP telephone support and prescription services
*Access to the UK’s largest employees discount platform
*Specialist medical assistance and support hotline
*Weekly pay
*Hundreds of gym discounts
*24/7 access to mental health crisis support and counselling
Due to the urgency of the role apply now for consideration.
Wild Recruitment Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment
Job number 3620202
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Company Details:
First Recruitment Services
Company size: 20–49 employees
Industry: Recruitment Consultancy
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