Assistant Manager - Premium Living Residence
Birmingham City Centre | Up to £34,000-£38,000 + 10% Bonus
Are you a hands-on leader from hotels, hospitality or retail looking for your next step - with more balance, more ownership, and a genuinely exciting environment?
This is a brilliant opportunity to step into a premium, design-led residential building and play a key role in delivering a five-star living experience for residents.
You’ll be joining a fast-growing, award-winning operator known for creating high-end living spaces with a strong focus on service, community and experience - think hospitality-level service within a residential setting.
If you enjoy being at the heart of operations, leading from the front and creating exceptional customer experiences - this could be exactly what you’re looking for.
The Role
As Assistant Manager, you’ll support the overall running of the building, working closely with the General/Building Manager to ensure everything runs smoothly day-to-day.
This is a hands-on, visible role - perfect for someone who enjoys being on the floor, supporting their team and making things happen.
Key Responsibilities
*Support the day-to-day operation of a premium residential building
*Deliver a five-star resident experience at every touchpoint
*Lead from the front, supporting and motivating the on-site team
*Oversee front-of-house, resident services and daily operations
*Assist with move-ins, resident engagement and community events
*Handle resident queries, feedback and issue resolution
*Support health & safety, compliance and building standards
*Assist with reporting, admin and operational processes
About You
You might currently be working as a:
*Assistant Manager / Duty Manager / Supervisor (Hotel or Hospitality)
*Retail Assistant Manager / Store Manager
*Front Office Manager / Guest Services Manager
*PBSA / Build-to-Rent Assistant Manager
You’ll be:
*Highly organised and hands-on
*A natural people leader with strong communication skills
*Passionate about service and creating great experiences
*Calm under pressure and solutions-focused
*Ambitious and keen to progress within a growing business
What’s On Offer
*£35,000-£38,000 basic salary (DOE)
*Annual bonus
*28 days holiday (including bank holidays)
*Your birthday off every year
*Pension scheme
*Employee perks & wellbeing support
*Clear progression within a fast-growing, premium brand