NEW VACANCY: We are recruiting for a Heathrow based GSA company who are looking for an operations clerk to join their tema to work on a shift basis (days only)
2 on / 3 off / 2 on 3 off / 3 on / 2 off
You’ll manage bookings, handle customer enquiries, and ensure smooth cargo and flight operations from start to finish.
Duties of the role:
*Manage customer enquiries via phone, email, and web portal
*Book flights accurately based on transit time and cost
*Provide pre- and post-flight updates, including tracking information
*Maintain and update internal reservations and billing systems
*Coordinate with sales, accounts, and operational teams
*Ensure timely handling of bookings, confirmations, and documentation
*Process freight documentation in line with airline procedures and SLAs
*Monitor cargo movements, transhipments, and handling processes
*Liaise with airport authorities, station managers, and ground handlers
*Resolve operational issues and minimise cargo handling disruptions
*Support key client accounts with regular and priority bookings
Experience needed:
*Previous experience in aviation, logistics, or customer service
*Strong organisational skills and attention to detail
*Ability to multitask and work under pressure in a fast-paced environment
*Excellent communication skills (written and verbal)
*Confident decision-making and problem-solving ability
*Experience with cargo handling procedures (e.g. DGR, special cargo) is desirable
*Proactive approach with the ability to anticipate and resolve issues