Scheduling Team Leader


Location: Ross-on-Wye/hybrid with potential for UK travel, as needed


Hours: 40 Hours per week


Contract: Full-Time


Salary: Up to £32,000 per annum (depending on experience)


Keep a national operation moving. Lead the plan that protects water quality.


Are you a natural organiser who thrives on complexity, pace, and problem-solving? Do you enjoy turning moving parts into a smooth, efficient operation? If so, this could be the role where your planning skills really make an impact.


We’re a large national water hygiene and treatment business, trusted to keep critical water systems safe and compliant across the UK. Behind every successful site visit is a smart schedule and that’s where you come in.


The Role


As Regional Lead Scheduler, you’ll take ownership of scheduling across your region, ensuring the right people are in the right place at the right time. You’ll be the central link between technicians, regional operations, management, and clients, balancing planned work with fast-moving reactive demands.


This is a high-visibility role where your decisions directly affect service delivery, efficiency, and customer satisfaction.


Key Responsibilities


Create and manage regional schedules using in-house planning software, optimising routes to reduce mileage and maximise time on site
Allocate suitably trained staff and ensure full coverage for holidays, sickness, and other absences
Act as the key liaison between regional operational teams, management, clients, and technicians – handling queries and providing clear updates
Dynamically adjust schedules to accommodate emergency reactive works when required
Raise and prioritise work requests, schedule planned maintenance, and manage follow-up actions
Resolve issues, address conflicts, and deliver solutions to complex scheduling challenges
Collaborate with other Regional Lead Schedulers and support wider scheduling teams to ensure monthly targets are achieved
What We’re Looking For


Proven experience in planning, logistics, scheduling, or a similar coordination role
Exceptional organisational skills with the ability to juggle multiple priorities
Confident, professional communicator with strong written and verbal skills
Customer-focused mindset with a calm, solutions-driven approach
Comfortable working under pressure and meeting tight deadlines
Strong IT skills, including Microsoft Word, Excel, and Outlook (training provided on our bespoke scheduling software)
Why Work for HSL?


Pension scheme
Paid annual leave — e.g., 25 days holiday plus bank holidays
Company Sick Pay Scheme
Access to Kinhub (wellbeing & financial support)
Reward Gateway — exclusive employee discounts with hundreds of retailers.
Free eye test — every 2 years to support your health.
On-site parking — where available, for ease of commuting.
Inclusive Culture — HSL promotes equal opportunity and values diversity in team members.
If you’re ready to take control of a complex regional operation and thrive in a role where no two days are the same, we’d love to hear from you.