RESPONSIVE REPAIRS PLANNER
THE OPPORTUNITY
We’re working exclusively with a leading UK housing and property organisation to recruit a temporary Area Planner based at their Exeter office. This is a high-impact coordination role that sits at the heart of a busy operational team you’ll be the engine behind efficient scheduling, ensuring the right operative gets to the right job at the right time.
If you thrive in a fast-paced environment, enjoy solving logistical puzzles, and take pride in delivering an excellent customer experience, this could be the perfect next step in your career.
THE ROLE
*Plan and manage regional operatives’ diaries to meet performance targets and KPIs
*Schedule maintenance repairs to match operational needs and customer appointments
*Maintain the scheduling system and keep internal and external stakeholders accurately informed
*Liaise with customer service teams on appointments, updates, and issue resolution
*Handle written, electronic, and telephone enquiries within agreed service standards
*Collaborate with the commercial team on subcontractor purchase orders and variation orders
*Ensure full compliance with GDPR when handling customer data
*Follow safeguarding procedures and escalate concerns appropriately
THE PERSON
Essential:
*Experience in a customer-focused environment
*Comfortable working to performance targets
*Strong written and verbal communication skills
*Methodical, accurate, and process-driven approach
*Confident user of Microsoft Office (Word, Excel)
*Ability to work under pressure in a busy environment
*Experience with databases
*Evidence of competency in a relevant trade
Desirable:
*Experience with large-volume data processing
*Previous scheduling or planning experience
*Familiarity with subcontractor management
*Strong organisation and time management
*Experience with invoices or accounts
*NVQ Level 3 or equivalent A-levels
*Microsoft or business intelligence certification
THE PACKAGE
*Competitive salary aligned to Grade B banding
*Permanent contract with job security in a purpose-driven organisation
*Based at Vantage Point, Pynes Hill, Exeter - no driving licence required for the role
*Supportive team environment with coaching and development opportunities
*Work that makes a real difference to communities and residents across the region