2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time.
Client Details
My client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support
Description
*Evaluate and recommend hardware solutions to support end-user workstations.
*Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.
*Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
*Support and maintain printing, scanning, and presentation equipment.
*Collaborate with IT team members to ensure efficient desktop environment operations.
*Manage user accounts, including onboarding and offboarding within Microsoft 365.
*Gather and document network-related issues from users and escalate to the MSP.
*Report and escalate system issues and outages, ensuring timely resolution.
*Act as on-site support working with the MSP on network, O365, and cybersecurity incidents.
*Respond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.
Profile
*Strong customer service focus with a commitment to user satisfaction.
*Demonstrated analytical thinking and problem-solving skills.
*Ability to prioritise and manage tasks effectively in high-pressure environments.
*Excellent written, verbal, and interpersonal communication skills.
*Capable of researching and analysing PC and software issues as needed.
*Skilled at explaining technical concepts in clear, user-friendly language.
*Self-motivated with the ability to work independently.
*High level of attention to detail and accuracy.
*Strong team player with experience in collaborative environments.
*Can commute to Nottingham.
Job Offer
*Competitive salary
*Free parking
*25 days annual leave plus bank holidays
*Monday to Friday with flexible start and finish times
*Progression to a senior role
*2nd Line Support