Enforcement Coordinator
Salary: £28,500
Hours: Monday - Friday, 8:00am-6:00pm
Location: Stone, Stafford - Hybrid working available after successful probation
About the Role
We are seeking a highly organised and proactive Enforcement Coordinator to support the day-to-day operations of our Enforcement Team. This is a fast-paced and pivotal position where you will ensure our Enforcement Agents are fully supported through effective coordination, accurate administration, and efficient case allocation.
You will play a key role in driving team performance, maintaining compliance, and delivering a high standard of service to both internal stakeholders and external clients.
Key Responsibilities:
*Oversee the daily allocation and review of cases for all Enforcement Agents
*Ensure the efficient running of allocation processes, driving continuous improvement
*Monitor team performance using trackers and reports, supporting Enforcement Administrators and Agents
*Audit allocations and deallocations to ensure accuracy and best practice compliance
*Liaise daily with Enforcement Agents, Managers, and Client Relationship Managers
*Support and grow the private client enforcement workload, ensuring enquiries are logged, tracked, and followed up promptly
*Build and maintain strong client relationships, delivering excellent service
*Provide real-time data and reporting for weekly planning meetings
*Manage Enforcement Agent certifications, including renewals and compliance
*Collaborate with internal departments across the business
*Assist with data management, reporting, and spreadsheet analysis
*Contribute to daily, weekly, and monthly planning activities
*Handle general administrative duties and ad-hoc requests
What We’re Looking For:
*Strong organisational skills with excellent attention to detail
*Ability to manage multiple priorities in a fast-paced environment
*Confident communicator with strong stakeholder management skills
*Proactive mindset with a focus on continuous improvement
*Comfortable working with data, systems, and spreadsheets
Experience & Skills:
*Proven experience in an enforcement administration role
*Demonstrable experience leading or supervising a small team
*Strong understanding of the Enforcement and Debt Collection industry
*Proficient in Microsoft Office, particularly Excel and Outlook
*Excellent organisational and time management skills
*High level of accuracy with a strong focus on compliance and detail
Benefits:
*25 days annual leave plus bank holidays
*Office closure between Christmas and New Year
*Company pension scheme
*Company Sick Pay Scheme
*Free eye care vouchers
*Access to Mental Health Champions and confidential counselling support
*Workplace Mental Health initiative
*Employee Benefits Platform with hundreds of discounts and offers
*Regular company social events
*Free secure on-site parking
*Excellent transport links (motorway, rail, and bus)
*Proud to be a certified Great Place to Work
Interested in finding out further information?
Click APPLY today!