Warranty Manager
other jobs Oyster Yachts Limited
Added before 8 Days
- England,South East,Hampshire,Southampton
- Full Time, Permanent
- £47,000 - £52,000 per annum
Job Description:
Purpose of Role
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham. This Warranty Manager role will be based at our Southampton facility in Hampshire.
Key Responsibilities
· Be the first point of contact for calls for warranty service on new yachts.
· Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
· Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
· Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
· Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
· Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
· Monitor cost of warranty and produce reports as required.
· Occasional out of hours contact to ensure issues are resolved where required.
RequirementsKnowledge
*Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
Skills
*Excellent IT skills such as MS Word, Excel.
Experience
*Sailing experience
*Experience in yacht manufacturing and systems.
Qualifications
*No specific qualifications required.
Personal Characteristics
*Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
*Ability to build good relationships with customers.
*Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
*Self-motivated with the ability to manage and plan multiple activities effectively.
*Methodical approach to work.
*Excellent analytical and problem-solving skills.
*High level of attention to detail.
*Able to work to schedule within a fast-paced environment.
Other Requirements
*Full driving licence
*Ability to travel to different sites / locations.
Benefits25 days annual leave p/year
Employer Pension contribution
days
Death in service
Cycle to Work scheme
TELUS Assistance Programme
Sick pay scheme
Please note that any applicants are required to have valid right to work status in the UK as part of their application
?
The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Wroxham. This Warranty Manager role will be based at our Southampton facility in Hampshire.
Key Responsibilities
· Be the first point of contact for calls for warranty service on new yachts.
· Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping customers fully informed of progress whilst setting realistic expectations of the outcome.
· Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
· Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
· Work with other departments to identify root cause of warranty issues, to enable feedback into the production process to eliminate these issues for the future.
· Utilise 8D and other problem-solving tools to implement solutions to on-going problems.
· Monitor cost of warranty and produce reports as required.
· Occasional out of hours contact to ensure issues are resolved where required.
RequirementsKnowledge
*Extensive knowledge of yacht systems (Including Mechanical, Electrical, Rigging and Joinery)
Skills
*Excellent IT skills such as MS Word, Excel.
Experience
*Sailing experience
*Experience in yacht manufacturing and systems.
Qualifications
*No specific qualifications required.
Personal Characteristics
*Excellent verbal and written communication, and interpersonal skills as this role is customer facing.
*Ability to build good relationships with customers.
*Ability to communicate and demonstrate skills with customers, employees, contractors, and the extended team.
*Self-motivated with the ability to manage and plan multiple activities effectively.
*Methodical approach to work.
*Excellent analytical and problem-solving skills.
*High level of attention to detail.
*Able to work to schedule within a fast-paced environment.
Other Requirements
*Full driving licence
*Ability to travel to different sites / locations.
Benefits25 days annual leave p/year
Employer Pension contribution
days
Death in service
Cycle to Work scheme
TELUS Assistance Programme
Sick pay scheme
Please note that any applicants are required to have valid right to work status in the UK as part of their application
?
Job number 3621390
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Oyster Yachts Limited
Company size: 1,000–2,499 employees
Industry: Manufacturing
Oyster is a British brand that has been building the world’s finest bluewater sailing yachts since 1973. From 50 to 90 foot, our yachts are hand...