Patient Services Manager
other jobs SF Recruitment
Added before 8 Days
- England,East Midlands,Leicestershire
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
Patient Services Manager
Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.
You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities
Staff Management
*Line manage the administration/reception team, supporting productivity and development
*Conduct regular supervisions, appraisals, and management meetings
*Oversee the induction process for new staff, ensuring all milestones are met
*Motivate, support, and lead staff, modelling organisational values
*Ensure staff are trained and aware of policies relevant to their roles
*Monitor workload and allocate tasks effectively, resolving issues as they arise
*Manage team rotas, leave requests, and staffing cover to ensure smooth operations
*Participate in recruitment and retention of staff as required
Operational Delivery
*Ensure timely and professional handling of all telephone and visitor enquiries
*Manage phone systems, answering procedures, and messages
*Support teams by providing resources and guidance to complete tasks efficiently
*Maintain booking systems and schedules, including room bookings and shared resources
*Ensure notice boards, displays, and communications are up to date
*Review and improve operational systems and processes through audits and feedback
*Induct visiting or temporary staff, completing necessary documentation
Customer / Visitor Services
*Ensure up-to-date information is maintained for all visitors and enquiries
*Handle complex enquiries and act as a first point of contact for complaints
*Maintain feedback systems and ensure lessons learned are shared
*Organise and lead customer/visitor engagement initiatives
Knowledge & Skills
*Strong understanding of organisational values and procedures
*Proficient in relevant IT systems and software
*Knowledge of scheduling, booking, and administrative systems
*Excellent leadership, organisational, and communication skills
*Commitment to personal and team professional development
Apply Now
If this looks suitable, apply today to join a dynamic and supportive team.
Location: Leicester City Centre (Free Parking Available)
Salary: £35,000-£40,000 per year
Hours: 37.5 hours per week
Department: Administration Leadership Team
About the Role
We are recruiting on behalf of our client for a Patient Services Manager to oversee the reception and administration function of the organisation. This is a leadership role responsible for managing a team, ensuring excellent service delivery, and supporting the day-to-day operations of the administration team.
You will work closely with senior leadership to develop and maintain effective systems, support staff, and ensure a positive experience for all visitors and customers.
Key Responsibilities
Staff Management
*Line manage the administration/reception team, supporting productivity and development
*Conduct regular supervisions, appraisals, and management meetings
*Oversee the induction process for new staff, ensuring all milestones are met
*Motivate, support, and lead staff, modelling organisational values
*Ensure staff are trained and aware of policies relevant to their roles
*Monitor workload and allocate tasks effectively, resolving issues as they arise
*Manage team rotas, leave requests, and staffing cover to ensure smooth operations
*Participate in recruitment and retention of staff as required
Operational Delivery
*Ensure timely and professional handling of all telephone and visitor enquiries
*Manage phone systems, answering procedures, and messages
*Support teams by providing resources and guidance to complete tasks efficiently
*Maintain booking systems and schedules, including room bookings and shared resources
*Ensure notice boards, displays, and communications are up to date
*Review and improve operational systems and processes through audits and feedback
*Induct visiting or temporary staff, completing necessary documentation
Customer / Visitor Services
*Ensure up-to-date information is maintained for all visitors and enquiries
*Handle complex enquiries and act as a first point of contact for complaints
*Maintain feedback systems and ensure lessons learned are shared
*Organise and lead customer/visitor engagement initiatives
Knowledge & Skills
*Strong understanding of organisational values and procedures
*Proficient in relevant IT systems and software
*Knowledge of scheduling, booking, and administrative systems
*Excellent leadership, organisational, and communication skills
*Commitment to personal and team professional development
Apply Now
If this looks suitable, apply today to join a dynamic and supportive team.
Job number 3621489
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Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
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