Receptionist

We’re working with a highly regarded, specialist law firm based in Brighton to recruit a receptionist to join their team.

This is a key hire for the firm as they bring their call handling function in-house, making this an important role as the first point of contact for clients and third parties. If you’re a confident communicator with a professional telephone manner and enjoy working in a fast-paced, people-focused role, this could be a fantastic opportunity for an experienced receptionist or customer service professional.

The Role:

This is primarily a phone-based role, focused on managing a high volume of inbound calls and ensuring each one is handled efficiently, professionally, and with confidence.

As a receptionist, you will play a vital role in representing the firm, ensuring all calls are handled with professionalism and care.

While there is some front-of-house responsibility (meeting and greeting visitors to the firm’s floor), this forms a small part of the role, with the majority centred around call handling.

Key responsibilities include:
*Handling a high volume of inbound calls (often tens per day / hundreds per month)
*Acting as the first point of contact for clients, solicitors, and third parties
*Taking accurate initial details and logging information using internal systems and forms
*Confidently explaining the next steps and managing expectations
*Directing and allocating calls to the appropriate internal teams
*Liaising with internal colleagues to ensure smooth communication flow
*Supporting a professional and welcoming front-of-house presence when required
About You We’re looking for a receptionist who:
*Has an excellent telephone manner and communicates clearly and professionally
*Is confident, organised, and able to handle calls with authority and efficiency
*Is comfortable managing a high volume of calls in a busy environment
*Has good IT skills and is confident using systems, forms, and automation tools
*Presents professionally and represents the firm well at all times
*Is interested in building a long-term career in this type of role
Experience could come from:
*A receptionist or front-of-house role (legal or professional services preferred)
*A legal secretary background
*A customer service or call-handling role (including retail or contact centres)
The Firm:

This is a boutique, specialist firm who are known for their high standards, modern approach, and strong team culture.

What’s on Offer:*Salary circa £30,000 per annum
*Full-time, office-based role (Monday–Friday, 9:00am–5:30pm, 1 hour lunch)
*20 days holiday + bank holidays
*Private healthcare
*Opportunity to join a growing, forward-thinking firm in a pivotal role as a receptionist


GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at